Checked in today at 3PM (Not a good time to check in to a major Vegas hotel). Went to the VIP check in room to see if my Platinum status would get me in. VIP was a no, but they said I could use the "Invited Guest" line right next to the VIP room. It just so happen that I had already selected the Invited Guest line (I left my wife there while I tried the VIP room) since it was not marked as such. When we finally made it to the desk my Platinum status was acknowledged and I was offered 500 points or a gift. (As a points junkie I took the points.) We were also told that as Platinum members we would receive a complimentary buffet breakfast each morning at the Wicked Spoon restaurant. Then we were upgraded to a suite, complete with mini-fridge and microwave. (Let's see, free breakfasts, dinner leftovers become lunch so I only have to purchase two dinners.) I tell you, there are a few Marriott properties that could take some lessons from this Autograph collection property. Our balcony looks out on the Belagio fountain lagoon so we spent a couple of hours on the padded balconey chairs drinking champaign and watching about 8 shows. This is one of those trips that makes you glad to be a Marriott Platinum member.
I have to say I wish I would have had a more pleasant experience. We are actually flying home form Vegas after a week at the Cosmopolitan. The perk of the platinum desk were nice however we were only offered the Wicked Spoon for one meal. We did get upgraded and had the same view of the fountain. So on those accounts nice. Disappointments were I had no idea it would be a "smoking" property and that means smoking EVERYWHERE. I guess given it is Vegas to be expected. The rooms were lovely however when we check in to our room and opened the cabinet there were well how to I say it but being blunt condoms and other items never cleaned from previous guests. I will refrain form more details but I was repulsed. They were in the box but we had some explaining to do to our children. My daughter left her cell phone at the Boulevard Pool (which they opened for Super Bowl overflow) and after 3 calls and the pool being locked they never called us back or allowed us to go to the pool and look. We head home without her prized possession.
We had a light out in our huge bathroom and if you have been there when those doors shut it is DARK. It took 3 calls and 4 hours to get a light, By that time my husband had switched around light bulbs in the room. Clearly was built to be a condo, but with the multiple bankruptcy they turned it in to a mega hotel but it is in no way set up like the other mega hotels near by. NOT TO MARRIOTT standards for customer service. They should take down the 3 story 36 million dollar chandler and train their staff or hire more of them. Waste of points and would rather have paid at another property.
My husband played the tables for hours and we never got a drink. So we went to the bar and paid 42 dollars for two drinks after loosing about 500 at the table. And paid 240 dollars for a sitter for a min of 4 hours at 50 an hour. I might need to change jobs!
I will stick with "Marriott" moving forward as they seemed almost put out they had to recognize Platinum members.
We stayed at this property in October for my birthday. I am only a silver member and they upgraded me to a one bedroom suite with a balcony overlooking the fountains because it was my birthday. We used points for the weekend and paid for 3 nites and only booked a King studio room. The huge balcony overlooking the fountains was a fantastic perk because we purchased some wine and sat on the balcony every day drinking wine and enjoying the fountains.
I felt the staff at this hotel were great. We loved the Wicked Spoon buffet. Very unique food items and we loved the fact that the place wasn't so big that you were fighting people to get to the food. We were able to get free drinks playing video poker at the bar. Great, friendly bartenders and fantastic raspberry lemon drop martinis. I had 4 martinis in about 90 minutes and broke even on the poker machines. My husband enjoyed his house cab which was also comped because he was playing video poker.
I also enjoyed several comped martinis while playing blackjack and playing slots in other areas of the casino. The people watching at this hotel was unbelievable and one of our favorite spots was the hidden pizza place where we were able to get pizza and wine in the wee hours of the morning.
I have stayed in Vegas many times at a lot of the upscale properties and this is my new favorite place.
I stayed at the Cosmopolitan hotel in Vegas last week for 3 nights. My experience was mixed.
- has become the hip / cool place to stay
- the pool was nice (except for the smoke)
- Platinum arrival gift choice includes 2 wicked spoon buffets which are normally about $25 each (and is also one of the better buffets in Vegas)
- upgraded to a one bedroom suite with amazing fountain view on 60th floor
- if you want to be in the middle of the action in the strip, then this is a great location
- Lots of smoking everywhere (pool, casino, lobby, elevators, etc.) and one of the main reasons I love Marriott is that it is smoke free
- Customer service is generally poor - even as a Platinum you have to wait for a long time to check in, you call on the phone and it can take 10+ minutes to get someone to answer.
- no concierge lounge
- you have to pay $20 per day to go to the fitness facility (really??!!!)
- "working girls" propositioning you several times in the late evening
- long line to get a taxi when you check out.
- my stay still has not credited to my account. I had to fill out a "missing stay request form"
- Customer service seems "bothered" to give you any platinum level service. They focus more on their own "Identity Program" and don't really care about Marriott Platinums.
Conclusion - Know what you are getting in to if you stay here and don't expect that typical high level of Marriott Platinum service. It reminds me of the poor service you get if you stay at a Marriott Vacation Club.
After reading all the posts on Cosmos, and also other Autograph Collection Properties, they seem to be hit or miss.
After having a miss at one property I was going to avoid them
After reading about everyone's successes I might try again, but I think I will have a plan B, check-in early, and if the upgrade and breakfast options don't materialize upon checkin, will go to plan B which is my preferred property that gives upgrades and breakfast.