As I read posts on this site, it strikes me that several themes crop up time and time again.
If this is the case, I wonder whether a more efficient and easily accessible method of providing answers to them would be via a series of general FAQs - a technique already found in many large corporate websites. These could cover questions about, for example, "elite categories", " methods of accessing, or correcting, rewards", "complaint mechanisms", "best hotels in London and Paris" - those questions which seem to occur almost daily.
I know that the site already has some FAQs, but these appear to relate solely to the Insider facility, rather than to issues relating to hotels or rewards.
If this suggestion has already been considered and rejected, or is in hand, please disregard this post.
Also, if you want to provide input on the Insiders site, make sure to take the survey currently posted at the top of the Home tab. It may be closing soon. I'll warn you ahead of time, though...it's fairly long and not all that fun. But I believe it's important to get our voices heard. There are many improvements that can be made.
Many thanks SS,
I suspected that something along those lines must exist somewhere ...... but I wonder if it could usefully be updated or enhanced in the light of the repeated questions, or variations of questions, which appear frequenly these days.
And is the existence of the FAQs sufficiently clear signalled?
Like much on Insiders the idea is grand the followup not so grand. Since first installed there has been no (that I can see) updating to the 101 site and you have to search hard to find it on Marriott.com.
I think a pop-up would be appropriate--one that says "I see you are visiting Marriott Rewards. Would you like to see a list of FAQs?" or something along those lines.
Excessive complaints - no. (Even with the proverbial tongue in cheek.)
But constructive criticism - particularly where there is significant consensus about the problem and where a solution would appear to be inexpensive and relatively readily available - is perhaps not unreasonable.