15 Replies Latest reply: Jun 17, 2011 12:52 PM by shoeman1000 RSS

FAQs - Marriott stays and rewards

arkwright Platinum 2 Reviews
Currently Being Moderated

As I read posts on this site, it strikes me that several themes crop up time and time again.

If this is the case, I wonder whether a more efficient and easily accessible method of providing answers to them would be via a series of general FAQs - a technique  already found in many large corporate websites. These could cover questions about, for example, "elite categories", " methods of accessing, or correcting, rewards", "complaint mechanisms",  "best hotels in London and Paris" - those questions which seem to occur almost daily.

I know that the site already has some FAQs, but these appear to relate solely to the Insider facility, rather than to issues relating to hotels or rewards.

If this suggestion has already been considered and rejected, or is in hand, please disregard this post.

 

Thank you

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: FAQs - Marriott stays and rewards
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    Dear Arkwright.this has been done after a fashon with the inclusion of Marriott Rewards 101 on the Marriott.com website.  This addition by Andrew was intended to be the basic primer on the rewards program and by inference the hotel stays that accrue from them.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: FAQs - Marriott stays and rewards
    versel Alumni Steward Platinum
    Currently Being Moderated

    Something similar to the "sticky" posts found in many more traditional forums layouts would do the trick as well.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: FAQs - Marriott stays and rewards
    versel Alumni Steward Platinum
    Currently Being Moderated

    Also, if you want to provide input on the Insiders site, make sure to take the survey currently posted at the top of the Home tab. It may be closing soon. I'll warn you ahead of time, though...it's fairly long and not all that fun. But I believe it's important to get our voices heard. There are many improvements that can be made.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: FAQs - Marriott stays and rewards
    arkwright Platinum 2 Reviews
    Currently Being Moderated

    Many thanks SS,

    I suspected that something along those lines must exist somewhere   ...... but I wonder if it could usefully be updated or enhanced in the light of the repeated questions, or variations of questions, which appear frequenly these days.

    And is the existence of the FAQs sufficiently clear signalled?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: FAQs - Marriott stays and rewards
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    Versel, I have tried to get into that survey without luck--seems I am not the right group for their purposes based on the answer to my first question so any hints would be appreciated.

     

    Thanks

     

    Stepping Stones

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: FAQs - Marriott stays and rewards
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    Like much on Insiders the idea is grand the followup not so grand. Since first installed there has been no (that I can see) updating to the 101 site and you have to search hard to find it on Marriott.com.

    I think a pop-up would be appropriate--one that says "I see you are visiting Marriott Rewards. Would you like to see a list of FAQs?" or something along those lines.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: FAQs - Marriott stays and rewards
    versel Alumni Steward Platinum
    Currently Being Moderated

    I don't quite remember the first question. Was it the one that tried to weed out anyone with a conflict of interest (employees, marketing people, etc.)? If so, I think I answered no to all of them but I don't recall exactly.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: FAQs - Marriott stays and rewards
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    I answered "no" to all and was not allowed to proceed, then tried again with an innopcuous "yes" to one non-threatening occupational choice, and was again not allowed to proceed.

     

    I have participated in many other surveys, so perhaps they are tired of me?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: FAQs - Marriott stays and rewards
    newhiltonmembr Platinum 3 Reviews
    Currently Being Moderated

    I answered 'No to All' in the 1st survey question and was able to proceed with the survey.

     

    I think the 101 link should be prominently displayed on MRI.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: FAQs - Marriott stays and rewards
    shoeman1000 Platinum 4 Reviews
    Currently Being Moderated

    NewHil;ton

     

    I agree.  I had never heard of the 101 area.  still don't, where do I find it?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: FAQs - Marriott stays and rewards
    versel Alumni Steward Platinum
    Currently Being Moderated

    Well, it's supposed to be here:

    http://www.marriott.com/rewards/hotel-rewards/information.mi

    But for me, it's just displaying a blank page...

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: FAQs - Marriott stays and rewards
    versel Alumni Steward Platinum
    Currently Being Moderated

    Maybe it was replaced by or moved to this:

    http://www.marriott.com/rewards/hotel-rewards/faq.mi

    and someone forgot to update the links.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: FAQs - Marriott stays and rewards
    shoeman1000 Platinum 4 Reviews
    Currently Being Moderated

    I'm surprised at the confusion.  I constantly hear on this site how well the transformation of the site has gone.  Oh well, it is a free site.  One must not complain.....

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: FAQs - Marriott stays and rewards
    arkwright Platinum 2 Reviews
    Currently Being Moderated

    Shoeman,


    Excessive complaints - no. (Even with the proverbial tongue in cheek.)

    But constructive criticism - particularly where there is significant consensus about the problem and where a solution would appear to be inexpensive and relatively readily available - is perhaps not unreasonable.

     

    Thanks

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: FAQs - Marriott stays and rewards
    shoeman1000 Platinum 4 Reviews
    Currently Being Moderated

    ARKWRIGHT

     

    I totally agree with you!  I was being me fececious self......

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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