I have stayed at this property no less than 30 times in the past year. It is part of the Marriott complex located in downton Indianapolis.(Courtyard, Springhill, Fairfield, JW are all connected) I have stayed at 3 of the 4 hotels and the staff at the Fairfield are head and shoulders above the other properties.
I am always greeted by name, pleasant and courteous. I would highly think about choosing this location over almost every other if you are looking for basic no frills, clean rooms, great customer service. If you want frills the JW is right next door.
I agree. Stayed there a couple of weeks ago for Indy 500 weekend. They didn't miss a beat even though the place (all of them) was packed with people attending the race. Great staff is right. The Friday's restaurant attached is a great place for a quick bite or drinks....and the JW has great lounges too. Service was superb. I'll be sure to stay there next year too.