4 Replies Latest reply: Jan 31, 2012 9:21 PM by jeanbol RSS

Istanbul Edition - Not a good addition; stay away!

trockie Platinum 3 Reviews
Currently Being Moderated

I am currently staying at the Istanbul Edition and leaving today, 5 days early, due to their poor service at this hotel.  I have found their entire front office staff to not only be unfriendly but also incompetent and an utter lack of help.  I will post more in depth on my experience here once I am home and no longer on vacation, as I do not wish to waste any additional vacation time.  I have contacted the Platinum customer care folks and am transferring to the local Ritz Carlton, where I am optimistic that they are aware of how to provide some modicum of service unlike the Istanbul Edition.  If the Istanbul Edition is any indication of what The Edition line of properties is about, I suggest sedition!

  • Re: Istanbul Edition - Not a good addition; stay away!
    profchiara Alumni Steward Silver 3 Reviews
    Currently Being Moderated

    I have no experience with the IE, but stayed at the Renaissance Polat, which was absolutely wonderful. It's not in the center of Istanbul, but is easy for tours, and is right on the sea with a beach.  I loved the place.  The Concierge Lounge was closed because I was there during a holiday week, but they more than made up for it.

     

    I hope the hotel doesn't ruin your trip to Istanbul -- I found it to be an amazing city and even took a flight to Ephesus one day that the Polat arranged as a tour.

     

    ProfChiara

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Istanbul Edition - Not a good addition; stay away!
    jerrycoin Alumni Steward Platinum 60 Reviews
    Currently Being Moderated

    Trockie,

     

    Thanks for sharing this with us!

     

    Sorry to hear about this.  Hope the rest of your vacation gets better.  Will look forward to hearing more details.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Istanbul Edition - Not a good addition; stay away!
    seattlite Platinum
    Currently Being Moderated

    Ha, service at the (former) Waikiki Edition was sub-par as well, so it may be a sign the Edition band is really a non-starter.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Istanbul Edition - Not a good addition; stay away!
    jeanbol Platinum
    Currently Being Moderated

    planning on a visit to Istanbul and found a new Marriott in the business district which seems very nice---Platinum Elite and don't want to spend 384 euros or 200000 pts for stay at Ritz---stayed on a previous visit and was not overly impressed---thought service was far better at the Swiss Hotel that I used in early  2000s---would love info about new Marriott

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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