10 Replies Latest reply: May 29, 2011 5:09 AM by redwood RSS

Check Your Points!

redwood Platinum 5 Reviews
Currently Being Moderated

I am a regular stayer in the Paris hotels.  It appears over the last couple of weeks there is some sort of error in calculating base points - for example in my stay for first week in May at the Rive Gauche I was credited 4600 instead of 10000! (based on the Euro/USD FX rate and 10 points to the $), and then a similar error this week.

Not sure where this is coming from and PP cust services are looking at it after I sent copies of my folio- but not fixed yet.

So if you are having non-dollar denominated stays - check your credits!!

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Check Your Points!
    profchiara Alumni Steward Silver 3 Reviews
    Currently Being Moderated

    This has happened to me as well.  Sometimes it really is a major error, like yours, but it frequently happens to me in Europe.  Occasionally, however, it's because of taxes which don't count toward points or errors in currency conversion. I once had euros counted as if they were dollars! (Not a good thing for points.)

    ProfChiara

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Check Your Points!
    redwood Platinum 5 Reviews
    Currently Being Moderated

    Too true Prof!  Its not taxes in this case though as in France its only Euro 1.50 per night!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Check Your Points!
    traveler723 Platinum
    Currently Being Moderated

    Always check your points.  I stayed a week in the Marriott in Honduras and my point total was a whopping 42 points.  I called the Marriott Platinum Customer Service line at least 20 times.  Each time I was assured that the problem would be corrected.  Six months later while in Gaithersburg MD, I spoke with the Desk Manager there about my frustrations in resolving the issue.  It took her 2 months but she finally got my points.  This was a major disappointment in Marriott customer service. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Check Your Points!
    nhtraveler Platinum 3 Reviews
    Currently Being Moderated

    Thank's redwood. I'm off to Glasgow early next month. I'll be sure to check my points upon my return! I do appreciate the "heads-up."

    nhtraveler

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Check Your Points!
    conshy04 Platinum 3 Reviews
    Currently Being Moderated

    I stayed at the Ritz Carlton Tyson's Corner and I had to call to get the points credited.. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Check Your Points!
    iestrikesback Platinum 44 Reviews
    Currently Being Moderated

    I recently stayed at the Anaheim Marriott for night at a rate of $219, which included a $100 Disney Gift Card as part of a promotion.  However, when I checked my points, they only gave me 1190 points, + my 50% bonus.  When I called MR Customer Service, they said they hotel only credited my points for $119 spent as that was my "Net" cost minus the $100 Gift Card!  I was like, "what?"  The customer service person didn't understand that either, so they quickly gave me my deserved points, based on the $219 rate.  So, bottom line, ALWAYS check your points.     

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Check Your Points!
    susiekb Platinum 44 Reviews
    Currently Being Moderated

    We stayed at the St Kitts Marriott last year.  Our stay was for 7 nights, then because of some tropical weather I reserved for 2 more nights.  When we got home I only got the points and credit for the 2 nights.  It's a good thing that I kept my paperwork when we checked out it took me a bit to get it resolved, but the customer service agent was very helpful and got back with me right away!  Everything was resolved.  I agree, always check your points!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Check Your Points!
    omarharouni Silver 44 Reviews
    Currently Being Moderated

    Yes... it is a good practice.. it happened to me many times. Although I book through Marriott web site, it happens that I do not find my rewards account on the invoice and I have to scan and e-mail them to the customer service.

    But to be fair, I always get my points afterwards.

    So always check that your Rewards Account number is there in the system upon check-in and make sure it is printed on the invoice(s)

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Check Your Points!
    profchiara Alumni Steward Silver 3 Reviews
    Currently Being Moderated

    One thing I learned the hard way was that non-hotel room amenities (dining, etc.) do not count toward point awards at Courtyards and some other brands.

     

    My solution? I don't stay at Courtyards anymore unless I don't have a choice.  I don't get my free breakfasts anyway, so I usually stay at another Marriott.

     

    But the points problem is serious, especially when foreign currencies are involved.  I've had a problem most often in Paris, least often in London and Italy.

     

    So I agree with all -- check the points starting as soon as you get home!
    ProfChiara

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Check Your Points!
    redwood Platinum 5 Reviews
    Currently Being Moderated

    Just an update foe me at least!  Customer services have now manuallu adjusted 3 stays for me in Paris and have acknowledged a "systems error" in exchange rate calculation.  Hopefully fixed soon!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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