I am a regular stayer in the Paris hotels. It appears over the last couple of weeks there is some sort of error in calculating base points - for example in my stay for first week in May at the Rive Gauche I was credited 4600 instead of 10000! (based on the Euro/USD FX rate and 10 points to the $), and then a similar error this week.
Not sure where this is coming from and PP cust services are looking at it after I sent copies of my folio- but not fixed yet.
So if you are having non-dollar denominated stays - check your credits!!
This has happened to me as well. Sometimes it really is a major error, like yours, but it frequently happens to me in Europe. Occasionally, however, it's because of taxes which don't count toward points or errors in currency conversion. I once had euros counted as if they were dollars! (Not a good thing for points.)
Always check your points. I stayed a week in the Marriott in Honduras and my point total was a whopping 42 points. I called the Marriott Platinum Customer Service line at least 20 times. Each time I was assured that the problem would be corrected. Six months later while in Gaithersburg MD, I spoke with the Desk Manager there about my frustrations in resolving the issue. It took her 2 months but she finally got my points. This was a major disappointment in Marriott customer service.
I recently stayed at the Anaheim Marriott for night at a rate of $219, which included a $100 Disney Gift Card as part of a promotion. However, when I checked my points, they only gave me 1190 points, + my 50% bonus. When I called MR Customer Service, they said they hotel only credited my points for $119 spent as that was my "Net" cost minus the $100 Gift Card! I was like, "what?" The customer service person didn't understand that either, so they quickly gave me my deserved points, based on the $219 rate. So, bottom line, ALWAYS check your points.
We stayed at the St Kitts Marriott last year. Our stay was for 7 nights, then because of some tropical weather I reserved for 2 more nights. When we got home I only got the points and credit for the 2 nights. It's a good thing that I kept my paperwork when we checked out it took me a bit to get it resolved, but the customer service agent was very helpful and got back with me right away! Everything was resolved. I agree, always check your points!
Yes... it is a good practice.. it happened to me many times. Although I book through Marriott web site, it happens that I do not find my rewards account on the invoice and I have to scan and e-mail them to the customer service.
But to be fair, I always get my points afterwards.
So always check that your Rewards Account number is there in the system upon check-in and make sure it is printed on the invoice(s)
One thing I learned the hard way was that non-hotel room amenities (dining, etc.) do not count toward point awards at Courtyards and some other brands.
My solution? I don't stay at Courtyards anymore unless I don't have a choice. I don't get my free breakfasts anyway, so I usually stay at another Marriott.
But the points problem is serious, especially when foreign currencies are involved. I've had a problem most often in Paris, least often in London and Italy.
So I agree with all -- check the points starting as soon as you get home!