I booked rooms for myself and business associates at the Marriott Residence Inn, Northwoods Blvd., Charleston, SC.
The minute you enter the property, you want to turn around and walk out -- which is close to what I did. The interiors have not been updated since the late '70's, with dingy furniture, mismatched lamps, tables and hanging light fixtures; all the wall photos around and behind the front desk were askew. Further, the clerk that wished to check me in looked like she'd been through a wringer washer and her name tag was pinned on at a 45 degree angle. She was in an unpressed light blue blouse -- though she was polite.
The 'evening refreshments/happy hour' were described to the guest ahead of me: "Corn dogs and popcorn with punch".
I punched....right out of there -- grabbed a cab and went across the street to the Hilton Express, where my colleagues and I spent four days in cleanliness and comfort.
Insiders is a nice community and one which allows us to share good and bad experiences. Also consider writing to Marriott Customer Care for a way to make your feelings known. firstname.lastname@example.org is the email address
That's disappointing. I'll have to remember that one. I have stayed at a few RIs lately since I've started trying to eat healthier (the kitchen is nice to have) and have been generally impressed.
The Residence Inn Sunnyvale Silicon Valley I was up to date with very good breakfast offerings.
The Residence Inn Atlanta Gwinnett Place was somewhat outdated but had the friendliest staff I've met in a while.