2 Replies Latest reply: May 2, 2011 3:17 PM by anadyr RSS

Vexed no more

Alumni Steward Platinum 8 Reviews
Currently Being Moderated

A call to the Platinum Premier one-stop number (In Omaha at the time I called, I discovered) solved a problem with my account and even got me a call back from a wonderful lade named Kerry there, to ensure that I was happy with the outcome.

 

This is the Spirit to Serve writ large and I am now content (I was before, but now am more so) with the solution and the speed of their response.

  • Re: Vexed no more
    versel Alumni Steward Platinum
    Currently Being Moderated

    Good to hear. I have had much better luck with the Platinum line (no premiere here, unfortunately) than the general line. Although even with the Platinum line, I have been transferred between reservations and the rewards desk for various reasons.

     

    Is the one-stop number truly a one person experience? Must be nice.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Vexed no more
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    I think there are several PP experts there and in Salt Lake, and each is ready and willing to serve. This was an experiement last year and now it's permanent.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

More Like This

  • Retrieving data ...