How many Insiders would appreciate the Concierge Lounge being open for business every day of the week? I know that I would appreciate the ability to use it on weekends if the need arose, and hope that others feel the same way. It was a change for many hotels, especially the J.W. Marriotts, that eliminated the always open policy some years back.
I hope that we can make enough of an impact that Marriott might consider this option.
Wouldn't this be great? For my own part, the fact that there are no CL services available sometimes tips the scale for me if I'm at a property when it's going into the weekend and I'm deciding whether or not to stay an extra day to just relax. I, too, would be happy even with limited beverage service available on weekends.
I have never understood the Marriott position of closed CL's on the weekend and no breakfast for elites on the weekend. As Pingreeman says, does Marriott think their best customers do not travel on weekends? It's like being told that 'we like having you during the week but not on weekends'. What's the point of that statement? Being closed on the weekend certainly does not foster goodwill towards their best customers. I, for one, think it's ridiculous policy.
Since I retired six years ago, I travel any day of the week and usually more on the weekend than weekdays. I think it is trivial to shut down the CL's and the elite breakfast offer on the weekend. Do we pay less to stay the weekend than the weekday? In my case, not usually. My stays are, in most cases, running through the weekend with weekdays attached at the beginning or end of the weekend.
Some hotels do allow access via key card to the room on unattended hours - weekends in particular. There is no food/beverage service or concierge, but the computers, TV and reading materials are available. I am certain that this decision is a local GM's call and is fine with me. My weekends at Marriott are liesure related, so I am in no rush for breakfast - the resturant is fine with me.
There used to be many more open on the weekends. It seems that the amenities are being lessened rather than increased at this point. I appreciate the lounge and would love to see it open on weekends as well. If not I would like to get a coupon for breakfast at the restaurant, but that does not always happen. I am a platinum premier and often have to work on weekends and require a hotel stay.
I stayed at the JW in Grand Rapids, MI this past weekend and the lounge was open in the morning and evening but not midday.
My wife and I decided to head to the lounge to relax for a few minutes in someplace other than our room before heading out to dinner with friends. I must say, I was somewhat disgusted by the behavior I saw there. We must have arrived just as the hors d'oeuvres were being served. There was a mad rush and I saw people piling up 2 or 3 plates. Most people were treating it like an all-you-can-eat buffet. The poor guy serving beer and wine was courteous, but it was pretty obvious he was overwhelmed. And I wasn't really eavesdropping, but I don't recall hearing a single "thank you" either.
I'd like access to the lounge 7 days a week, but if that is the typical weekend experience I'm not surprised most properties are cutting back.
There was a time when the lounges we open seven days a week and then came cost cutting which seemed to go hand and hand with fewer towels and one robe (if any). This is one of my biggest Marriott disappointments. Some of us travel for business on weekends as well as for leisure and I would love to have lounge access seven days a week, There are a few hotels in the US who do this but not many including not many airport hotels, while their international counterparts are more forward thinking. Bring back the seven day a week lounge!