Here are the photo's of the Platinum gifts (Bottle of water, and cookies) I had to ask for, but the Townplace Suites, North Louisville left a lot to be desired.
I do not know when the last time they cleaned the carpets in room 115. (and I am not one in 25 plus years to complain) but after buying a new pair of slippers, look at what they looked like after just two nights in the room!
Linda, at the front desk was most professional and helpful, but can you really call this "Marriott Quality"? This room was $175 plus per night and I am glad I checked out early. The Fairfield next door is where I will stay in the future, and Mary, could not have been more professional in showing me great rooms at $109 per night!
Call me suspicious but I just got a Marriott Voice survey focused on the Platinum Arrival gift itself. Is this a coincidence?
In my old age I might be misrembering but in year's past my gifts have ranged from forgetting to two bottles of expensive champagne, a fruit tray and extensive chocolate selections. Recently I had to ask for points at check in.
The gift idea is one that might have outlived its usefulness.
You bring up an interesting points -- the arrival 'gift' or points. I am always asked and always take the points. But how do we know they've been applied? Between currency exchange, credit card surcharges, and so forth, my points rarely seem to match the amount at the bottom of my hotel bill. I get that (after many years) at hotels like Courtyards where only the room counts, but I am often told taxes and VAT are excluded. That makes sense except that often where I stay there are no taxes or VAT listed.
Like you, I have had everything from champaign, candy, cake and the works. Likewise, this has even been lately, but just as often there is not even an acknowledgement of your status (Like most people, I am not expecting anything more than what I am paying for). Marriott must be aware of this and I appreciate them trying to focus on their loyal customers.
Traveling like I do, I see a "Challenging" world ahead, and I would sure do all I could to keep loyal people "On board"!
This is an interesting discussion. I, like the good Professor, always take the points, but I, too, sometimes wonder if they have been applied. The only time(s) that I receive a really nice welcoming gift (in addition to the points, by the way) is when I stay at a property I have been to many, many time before. That being said, I have some understanding as to why really nice welcome gifts may be reserved only for very loyal, repeat guests at the same property. I know that as Platinum's we are all "loyal, repeat guests" at Marriotts, but frankly, I tend to think that the really special gifts are appropriately given only to repeat guests at the same property.
This being said, the carpet situation at the Springhill suites referred to above is not of Marriott quality. Perhaps at that property, an appropriate welcome gift would have been a carpet cleaning!
We probably did stay in the same room!
I do not remember the number but it had three balcony's and was very nice. I too was cruising to Alaska and the whole trip was made better by my staying in this room both going and coming. The walk to the Pike street market was enjoyable.
Here are some room pictures!