I had an appointment for lasik eye surgery where I've been waiting about 4 months to get. I requested for a wake up call by calling the front desk, for 9am and they comfirmed it. The next morning I didn't get a wakeup call and over slept missing my appointment. I stayed at the hotel for 2 days and I felt like the whole trip to OH was a waste becase the purpose of the visit was to see the doctor. I drove 4 hours from PA to OH to get this appointment as well. I'm pretty upset, and I recommend others who stay in Marriott to set a Cell phone alarm just in case your wake up call doesn't work. My family has been staying at Marriott for years and just feel betrayed by Marriott.