0 Replies Latest reply: Mar 8, 2011 2:30 PM by anadyr RSS

Service orientation

Alumni Steward Platinum 8 Reviews
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A recent post spoke of a problem when dealing with At Your Service, which the poster was unable to get (service).  Got me thinking that it might be interesting to have Insiders post those instances when they got exceptional service or terrible service, and the outcomes that ensured.

 

How do you judge good service in a hotel?  Is it merely meeting the anticipated level of conduct and interaction or is there something special that makes you think of service in a different light?

 

I see good service as not just doing what the hotel's managment mandate tells the Associate to do, but going beyond the baseline, making a followup call, anticipating needs, etc.  It happens from time to time and when it does I am very pleased.

 

Any other thoughts?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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