This really seems unacceptable for a full service Marriott/Renaissance for Gold and Platinum members. I've never been denied a breakfast anywhere in Europe or the Middle East even at places where the lounge is closed for the weekend. However, during my recent stay at the Marriott Copley Plaza Boston they gaveme Starbucks coupons for $10 to use in lieu of breakfast. That was not my idea of breakfast and I probably only used about $3 woth each day on a cup of coffee.
I think just like free internet service, free breakfasts should be the norm for Gold and Platinum members everywhere (EVEN at Courtyards!).
I checked with the Annapolis Marriott where I will be staying in a couple of weeks and was told by FD that their comp breakfast is weekdays only. They don't have a concierge lounge. I agree with the Professor...this is kind of chinsey. And since they don't have a lounge, that means no free water, which I drink a ton of.
We've stayed at the Long Beach (CA) Marriott several times and they've always offered free breakfast buffets on weekends. Also, their concierge lounge is open on weekends to get drinks and hang out, but it's not staffed.
The Renaissance Blackstone in Chicago, when we stayed, would only offer Platinum members Starbucks certificates. Gold members were SOL, which is against Marriott policy.
I have asked Marriott managers, as well as corporate, why weekends are not treated the same as weekdays. Corporate never answers the question of why all that is offered is a recitation of the guidelines. (standard for anything you ask, like I can't read or what). Local managers seem to offer more of an answer, probably because I'm standing there. I always express my great appreciation when I stay somewhere like the Residence Inn in Holland, MI and get breakfast on a weekend, while my complaints at Renaissance in Chicago seem to fall on deaf ears. I'm beginning to question why I invest so much into my loyalty to Marriott when the perks continue to erode.