With rollover nights from 2010, I reached platinum for 2011 before February 14, 2011. Most of those 2010 nights were spent at the Marriott City Center in Charlotte, yet I don't feel special when I return.
On some occasions, I get a room upgrade. On many occasions, I get the evening turndown and care package (robe, shower gel, etc.). Too many times, they treat me like they don't know me. I get an ordinary room, no robe, no extra towels (in my profile), and no morning news paper.
Going to try the Omni for a while, maybe they will appreciate my business a little more.
Consistency is a wonderful thing--when it happens! I too have found that the same location will "forget" about things that happened a week ago when I was last there, to my dismay. The problem is in communication: the front desk needs to flag frequent elite guests for all services to which they are accustomed and provided. It makes a hotel seem less welcoming when you need to call down for something that you've gotten in the past. My pet peeve is a fridge and extra towels--I am batting under .500 for those items. And though I specifically ask for delivery of the Wall Street Journal it never comes to the door in the morning.
Thanks for the post.
One associate at the front desk of a Marriott hotel last year suggested that I buy a paper at the gift shop. First time that I laughed out loud at the reception area. I smiled, thanked her for the suggestion and headed out the door to work!
"In any team sport, the best teams have consistency and chemistry."