All this time I thought they were large Lincoln SUVs, but for most Renaissance Hotels they are the new Concierges. It will be interesting to see if these changes are welcomed or just temporary. I like the idea of a concierge, and though the level of expertise and helpfulness varies, when you find a good one, it makes for a very successful experience.
Concierge means "gatekeeper or doorkeeper" as I recall, and that term has morphed to mean someone who can guide you as opposed to keep you out of a location.
Perhaps this is a trend and with the explosion of information sources at out fingertips, the concept has outlived its usefulness? Sure hope that I am wrong.
Anyone else have an opinion on the role and need for a Concierge?
This topic was discussed on Insiders not too long ago. As I recall, most posters found value in the cocierge. I'm satisfied just to have someone to keep the lounge stocked. With internet, no need to ask someone for a reference, directions, assistance with a resturant reservation , etc.