Thanks for the helpful info.
Remember, however, that the annual threshold for premier platinum is 100 nights --- not 75 --- as per Ed French's May, 2009 letter and email.
Which means that in order to renew premier platinum, you need to need to deduct both the 100 night premier platinum annual qualification threshold (not 75 nights) and your 2009 rollover nights to arrive at your 2010 rollover nights.
I've been told by Rewards customer service that all nights over 75 will be rolled over for 2011 with no subtraction of the nights that were rolled over for 2010. Customer service said that a memo to that affect went out to all customer service personnel a few days ago. We'll just have to wait and see. The subtraction of the nights was something that blind sided me and apparently other members because I could find it no where in the rewards program information last year and customer service agreed. A program shouldn't be this difficult to understand because changes to it are made on the fly.
Excellent follow-up. As a Google search suggests, there is a high number of comments about rollover nights reflecting a lot of confusion out there. The Elite phone lines must be very busy. I like, 'Blindsiding'; it's benign. And, the response you describe, shows that Marriott rises to the call to be customer-centric to it's most loyal guests. Thanks for letting us know.
Thank you for your follow-up post. When we first explained on Insiders how roll over nights would work, we stated, incorrectly, that nights from previous years would continue to rollover. Because we made this statement on Insiders, there is an open invitation to all of the Insiders community who are impacted to send us a personal message with their account number and we will manually update their accounts. If you would send me your account number I would be happy to make sure your account is adjusted as well. You can contact us via private message or at MarriottRewardsInsiders@marriott.com.