11 Replies Latest reply: Jan 10, 2011 9:37 AM by tjcnewyork RSS

Reset

Alumni Steward Platinum 8 Reviews
Currently Being Moderated

As of today my EQNs have reset for 2011. Anyone else notice their new totals?

  • Re: Reset
    jerrycoin Alumni Steward Platinum 60 Reviews
    Currently Being Moderated

    Stepping,

     

    There is something wrong with the "Rollover" nights on my account.

     

    Not going to panic yet because this has happened before and Marriott has always made it right.

     

    Sure you will hear from others as well!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Reset
    keglerbill Platinum 1 Reviews
    Currently Being Moderated

    Mine is all hosed up, too. I had 214 total nights -- only got credit for 22 rollover into 2011. But I'll wait a while to call -- they will likely sort it all out.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Reset
    taxman415 Platinum
    Currently Being Moderated

    Looks like Marriott is NOT rolling "roll over" nights into current year that were rollover from the prior year...

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Reset
    traveler2 Platinum
    Currently Being Moderated

    Our account has been sorted out as of today and it appears to be correct. I'm sure in time all will be.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Reset
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    Marriott Rewards tells me that they do this incrementally and that overnight (s) many issues can be corrected as they slog through 33 million accounts, upgrading some, downgrading some and leaving others alone. Since it's a Sunday I would not start being worried for a few days. My account is correct at the moment by the way.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Reset
    jerrycoin Alumni Steward Platinum 60 Reviews
    Currently Being Moderated

    Stepping,

     

    Good advice!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Reset
    countryjim Platinum 1 Reviews
    Currently Being Moderated

    By my computation, my account is also short rollover nights - but only by 8.

    I'll wait a few days for the dust to settle on the year-end transition - then call if there is no adjustment.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Reset
    keglerbill Platinum 1 Reviews
    Currently Being Moderated

    Taxman is correct -- last year's rolled over nights are not rolling over again. I had 214 nights in 2010, which included 92 rollovers from 2009. Subtract the 92 from 214 and you get 122. Then, because I'm Platinum Premier, they knocked off 100, not 75, and gave me 22 rollover nights.

    I was PP for the first time in 2010. My experience last year was that it was of exactly "zero value". One time a clerk thanked me for being a Platinum Premier member. Never got any special upgrades because of it --all you get with PP is a special phone number to call. If you don't need to call -- what good is PP?

    So -- I'm penalized 25 rollover nights for being PP. I wonder -- is it possible to opt out of PP? I just don't see the value.

    Let the "Plutonium Level" discussion begin again!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Reset
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    Yep 100 is the cut off for Platinum Premier's of 2010 before any rollovers are counted.

     

    Also, rolled over nights (RONs) from 2009 that appeared on our statements in 2010 apparently do not count (but I need to verify this) in 2011.  Thus if you had a balance including RONs in 2010, you'll need to count only those nights above the four elite levels as rollover ones.

     

    Confused? Maybe I am too but that's my understanding and I will check tomorrow (Monday) for clarification.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Reset
    jas1178 Platinum 8 Reviews
    Currently Being Moderated
    http://www.flyertalk.com/forum/marriott-rewards/1108085-do-rollover-nights-roll-over.html Quote 1: "Thank you for contacting Marriott Rewards Guest Services regarding Elite Rollover Nights. Introduced in 2009, Marriott Rewards Elite Rollover Nights is a first-of-its-kind program that allows you to carry forward additional nights to the next year. After a member has earned enough qualifying nights to earn or renew an Elite status in 2010, all additional nights earned will be applied to 2011. For example, Platinum Elite members that earned 85 nights in 2010 will have 10 nights applied to their Elite night count for 2011. This means they will only need to earn an additional 65 nights during 2011 to renew for the following year. Please note, only earned Elite nights qualify for the Elite Rollover. Elite Nights Rolled Over from the previous year are not included in the earned Elite night total used to calculate Elite Rollover Nights. For example, your account shows 240 Elite nights in 2010. Of these, 37 were Elite Nights Rolled Over from 2009 so they were not included when the number of Elite Rollover Nights for 2010 were calculated. That calculation deducted the 37 nights from the 2010 total of 240 Elite nights. This resulted in a total of 203 earned Elite nights so you have 128 Elite Rollover Nights applied to your 2011 Elite night total. More information is available at: http://www.marriott.com/marriott/eliterollover.mi I apologize for any inconvenience and thank you for your understanding. Sincerely, Reed H. Internet Correspondence Specialist Marriott Rewards Guest Services " Quote 2 Hello All, Roll-over nights have been extended to next year, 2011. They could end at anytime which would mean the end of the rollover nights. Until they announce that they have stopped, the roll over nights will continue to roll over from one year to the next. For example: If in 2009 I earned 30 nights in excess to my 75 platinum nights. I had 30 nights roll over into 2010. I then stayed 85 nights in 2010. So 85 in addition to my 30 nights would put me at 115 nights for 2010. I would have 40 rollover nights to go towards my 2011 elite achievement. If you have lived at one of our properties for the entire year of 2009 and had 290 nights roll into 2010. You then didn't stay any nights in 2010, you would still have Platinum status in 2011, after the 215 remaining nights rolled over. Again there has been no announcement that the Roll-over benefit will continue on into 2012. I hope this helps to clarify things. Kind regards, Marie __________________ Marriott Concierge Team marriott.concierge@marriott.com Quote 3 Just want to add my voice to the chorus of those feeling betrayed. My night decisions were made based upon the assurances of MC. I was done fulfilling status 40 nights ago with Marriott - and perhaps should have secured a second elite status for 2011...instead looking to LT status and roll over - decided to stay with Marriott. If sanity doesn't prevail once corporate opens this morning - I'm not sure what decisions I'll make for the rest of 2011. This certainly is disappointing at minimum...at best - it is false advertising.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Reset
    tjcnewyork Platinum
    Currently Being Moderated

    Excellent FlyerTalk cross-reference(s).  Takeaways are that Elites are very interested in Rollover methodology and clearer definition of Platinum Premier.  Btw, reset here too.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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