4 Replies Latest reply: Dec 27, 2010 8:11 PM by profchiara RSS

No Christmas Present for Wife Thanks to Marriott Rewards

ptdublin Platinum
Currently Being Moderated

Marriott Rewards failed.  I placed an order with Marriott Rewards on November 27th and was assured the reward would be delivered by Christmas.  On 12/1 they said it was shipped.  On 12/6 they said they would make an inquiry because we had not received the reward.  On 12/16 they said they would make an inquirey.  I never heard from them.  I called twice between Dec 22 and 24th and was promised there would be overnight delivery.  Marriott Rewards failed and I had to explain to a disappointed wife on Christmas morning what happend.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: No Christmas Present for Wife Thanks to Marriott Rewards
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    I am a bit confused since the rewards (if they are for reward stays) are e-certificates that are online not delivered to you at home.  If it was for a gift card or dollar value then they did drop the ball.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: No Christmas Present for Wife Thanks to Marriott Rewards
    profchiara Alumni Steward Silver 3 Reviews
    Currently Being Moderated

    Are you talking about a hotel reward, or something ordered from a Marriott gift (using points) catalogue, or something from their ShopMyWayMall? I am guessing it's not a hotel reward from what you said.

     

    Your possible recourse might be different depending on which of the above was the gift.

    ProfChiara

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: No Christmas Present for Wife Thanks to Marriott Rewards
    jaxtroy Member 3 Reviews
    Currently Being Moderated

    That suck!!!!!!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: No Christmas Present for Wife Thanks to Marriott Rewards
    profchiara Alumni Steward Silver 3 Reviews
    Currently Being Moderated

    Hi, Ptdublin,

    Can you please explain more what happened?  If this was a Marriott catalogue or Marriott online mall problem, something can probably be done at least to compensate you.  If it was a hotel, you should, as SteppingStones said, have received an e-certificate that the hotel would've had on hand.

    Hope you have a happier New Year!
    ProfChiara

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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