Really bad Renaissance. Can't get to my floor cause the elevator that keeps coming for me won't allow access to Concierge level. Hallway on my floor (10) smells like smoke. Front desk (at 8:30 AM) has 1 associate who appears to be new and isn't very fast - with 4 people waiting for assistance (with me there because my key card failed). ARGH......
Our company used it for a very large conference we had in May 2009 and at that time, it was very lovely and the front desk was very helpful. We had our VIP's (CEO's of steel companies, security and all) housed there and they were all very satisfied as well. Maybe it has had a large turnover or management changed since then?
I have to agree with OP as well.
No recognition of elite status and generally apathetic staff.
I also thought the property overall was one of the least appealing I've stayed at. The rooms were small and everything just looked more worn out than I would expect from a Renaissance.
The Union Station Marriott is also downtown and a much better choice, IMO.