2 Replies Latest reply: Nov 22, 2010 11:52 AM by kahunapremier RSS

No, but with a smile

Alumni Steward Platinum 8 Reviews
Currently Being Moderated

Front desk check-in:  My first question--Is there a chance of an an upgrade? "No"  How about breakfast when the lounge is closed? Same answer. Concierge Floor? (head nod no)  Is there a chance that we could get in the room earlier since we're here earlier? Sorry.

 

Smiling all the time, he was firm, polite and unyielding.  In the past an Associate has made calls or typed away furiously, or did something to assuage my angst over this.  Not recently, and that's too bad, since the arrival is an integral part of the stay at any hotel and sets the tone for the time spent.

 

Not that anyone in the next line adjacent to me was fairing much better, it was the day for "no," and we all got it.

 

Anyone else had this experience recently?

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Location Brand Hotel
London, United Kingdom
  • Re: No, but with a smile
    tjcnewyork Platinum
    Currently Being Moderated

    Stepping Stones,

     

    How ironic that 'No' with a smile creates a level playing field. The theme of your timely post was anticipated; so,  I'm bracing myself.  FWIW, the AAA forecasts an increase in travel this holiday season upwards of 11%.  That's going to make early check-in, comp upgrades and breakfast more challenging than last year.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: No, but with a smile
    kahunapremier Platinum
    Currently Being Moderated

    Checked in about 25 minutes ago in Tampa, FL. All I got was Yes, we can do for you. Took a little bit longer than normal (Housekeeping was out doing their job). But all in all, in the room with a nice King size bed and after I type this off for a little power nap.

     

    East to west over the weekend then back east for a short week then back in Tampa, Fl for next week-same hotel. No issues for the past two weeks and no problem for next week. I get the upgrade suite and YES to all my requests.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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