Here are some things I have experienced, and think it’s a bunch of “Monkey Business”
Marriott Resort - Macon, GA. Check your bill they will try to charge you internet fees when you’re a gold or platinum. Even though you’re a Gold and Platinum, They try to sell you different rates for rooms; 8th fl. concierge level is more than 7th fl. “What happen to free upgrades?”
Booking rooms using Gold or Platinum 1-800- Number. Calling in your reservation, Most times the room will cost more, than if you book online. I called customer service and they told me they don’t charge service fees. While sitting in front of my computer I checked rates on line while, on the phone with customer service. Customer service showed a $20 higher cost on her screen then what I see. She kept insisting I was on a wrong site. NOT!.... So what do I find online on the Marriott reservation page “Nobooking fees when you reserve on Marriott.com” Go figure. Gold and Platinum members, should always get the best rates out there, regardless if we book online or call in. What’s next, cutting coupons out?