Archived Content:

This content may no longer be relevant and is available for reference only. Visit Archive FAQs for more details.

10 Replies Latest reply: Oct 25, 2010 11:22 AM by tjcnewyork RSS

Insiders ideas, anyone?

profchiara Alumni Steward Silver 3 Reviews
Currently Being Moderated

Hi all,

As the newest ambassador who will be working alongside SteppingStones, I wanted to first thank our Ambassador Emeritus, TJCNewYork for all his great posts and information sharing over the past year.

 

I have been one of the many to complain about the changes to the Insiders site since April and Marriott is looking for ways to improve the experience.  But I think we have to accept that it is not going back to the way it once was, so it's up to us to energize the site.  We've come to know each other as a community, so let's keep that going!

 

SteppingStones and I are working together to come up with ideas that we can present to the Marriott Team.  In the meantime, I think as Jerry Morgan and others said recently, we need a stimulus!

 

Please post your stories, experiences, problems, and other issues related to Marriott and travel so that we can reinvigorate the site. Also, you should feel free to contact me on Insiders' mail if you have any specific problems with content, negative experiences, etc.

 

So post, post, and post some more!

ProfChiara

  • Re: Insiders ideas, anyone?
    tjcnewyork Platinum
    Currently Being Moderated

    Thank you Professor!  It's been my pleasure. Alumni | Emeritus status feels GREAT! Congratulations and very best wishes!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Insiders ideas, anyone?
    jerrycoin Alumni Steward Platinum 60 Reviews
    Currently Being Moderated

    Professor,

     

    Congratulations!

     

    Well deserved, and I to share your concerns and desires to make the Insiders a "Tool", that is educational and rewarding for all.

     

    I would eliminate the Ask and Answer section of the site.  Can't that be incorporated into the Forum section?  It would be more desirable to "Drive" people to the Forum section.

     

    Likewise, I would add two other Forum categories:

    Timeshare

    Resorts

     

    There seems to be a distinct customer who really would benefit from these two new categories.

     

    Professor, again congratulations!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Insiders ideas, anyone?
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    Professor, welcome aboard and I heartily echo your laudatory comments on TJCNewYork's very hard work as an Ambassador.  His diligence and technical expertise are unrivaled and it's been a pleasure to work with him as an Ambassador for the last year.  Knowing he'll continue to be a valuable contributor as an "Alum" makes good sense.

     

    We need to keep Insiders fresh, innovative and lively.  No comment is too far off base, no taken as too hard to do.  Ideas that percolate within the site are always welcome and solicited.  Let's keep Marriott Rewards Insiders a site that we want to visit again and again.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Insiders ideas, anyone?
    caldrich Platinum 1 Reviews
    Currently Being Moderated

    Professor - I add my congrats to those already offered.

    My suggestion would be the addition of a forum called something like Marriott Direct. It would be monitored on a not-less-than-daily basis by a Marriott employee (Andrew?) who can engage with this community and can help us address issues in a positive and forward-looking way.

    Chris

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Insiders ideas, anyone?
    shoeman1000 Platinum 4 Reviews
    Currently Being Moderated

    Chris  -  what a GREAT idea.  I can't believe none of us thought of this before.  Thanks.  Let's hope we can get this accomplished.

     

    shoeman

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Insiders ideas, anyone?
    tjcnewyork Platinum
    Currently Being Moderated

    Paris, France: Charles de Gaulle airport: Terminal 1 escalator (travelator) (1964-1974, architect Paul Andreu)

    Above:  Travelator @ Charles DeGaulle Airport Terminal 1, Paris, France

     

    "I would eliminate the Ask and Answer section of the site.  Can't that be incorporated into the Forum section?  It would be more desirable to "Drive" people to the Forum section."

     

    Conceptually, Ask & Answer has the potential to be a 'travelator' to the Forums like the one shown above.  Ask & Answer provides Insiders with a quick and easy way to participate in the life of this online travel community.  With very minor exception, the answer to a question posed in A&A may be found in one or more discussions in the Forums.

     

    By providing a hyperlink to a Forum post, the Insider not only gets a reply, but potentially an invitation to participate in the community discussion and learning-by-example.  For example, there are serveral variants to the question; how many points are required for a free night's stay at a Marriott hotel? While I've attempted to answer this question by pointing to posts with the Category 1 - 8 charts for Hotel Rewards and PointSavers, it's too time consuming to locate the posts.  If the search tool was operational and more Insiders felt comfortable, my hunch is that this 'travelator' route into the Forums will become very popular.

     

    FWIW, here is the chart posted in too many posts to remember:

     

    http://i866.photobucket.com/albums/ab222/TJCNEWYORKINSIDERS/HotelRewards-1.jpg

     

    From a technical perspective, eliminating the Ask & Answer section can be as painful as a tooth extraction.  Keep in mind that A&A has a component in every Insider profile (My A&A).  The solution resides in streamlining Search and Advanced Search so that relevant answers can be found easily.  And, increasing the comfort level of the average Insider in creating hyperlinks.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Insiders ideas, anyone?
    tjcnewyork Platinum
    Currently Being Moderated

    "Likewise, I would add two other Forum categories:

    Timeshare

    Resorts"


    Alternatively, expanding the title, "Hotels" to Hotels, Resorts & Vacation Clubs would be a more descriptive approach encompassing the broadest audience of business and leisure travelers.

     

    http://cache.marriott.com/propertyimages/m/mcojw/phototour/mcojw_phototour70.jpg

    http://www.grandelakes.com/images/cache/e6a381ff364932b6465ee2f27237d704.jpg

    http://cache.marriott.com/propertyimages/m/mcolr/phototour/mcolr_phototour01.jpg

    Above, Top to Bottom: The JW Marriott Grande Lakes, Ritz-Carlton and Lakeshare Reserve complex in Orlando.

     

    Grande Lakes, Orlando, Florida is an excellent example of Marriott's very trendy and upscale multi-brand solution that includes lodging, resort and timeshare side-by-side.  Another example is the JW Marriott Desert Springs and the Desert Springs Villas.  These are just two among many.

     

     

    "There seems to be a distinct customer who really would benefit from these two new categories."

     

    Thinking expansively, that is, beyond lodging, there is untapped synergy that could greatly benefit all business segments of Marriott.  That is, if Forum naming conventions were less narrow.  As a charter member of Marriott Marquis, my business travel experience with Marriott compelled trust and confidence in the brand as a basis for not only considering and buying Marriott Vacation Club but also referring MVC to friends and family.  I definitely get the need to focus Insiders on the organization's core competency and for Marriott that means lodging.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Insiders ideas, anyone?
    kwoo__1 Gold
    Currently Being Moderated

    While you Hotels offer a internet kiosk, they are all personalized for their location.. Add a LINK (pop-up?) to this SITE on each home page.  That way you can review a HOTEL, right then, while you are at the location.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Insiders ideas, anyone?
    shoeman1000 Platinum 4 Reviews
    Currently Being Moderated

    Pingreeman

    Great idea!  I 2nd the motion.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Insiders ideas, anyone?
    tjcnewyork Platinum
    Currently Being Moderated

    "if Marriott were engaging their MRI forum members via weekly surveys, all of us would feel "more important to the overall Marriott experience"

     

    Very good idea.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

More Like This

  • Retrieving data ...