We just came back from the Renaissance Las Vegas. Nice property, ok front desk staff, we were put on club level, but offered no comp for breakfast on Saturday or Sunday morning and were told they would put us on a waiting list for a suite upgrade that never materialized. The Front Bellmen, bartenders, cleaning staff and club level lounge attendants were much friendlier and more helpful than anyone at the front desk. Nice rooms, nice pool area, but it only gets about 1 hour of sun a day, it is surrounded by the tall building. Pool area is the designated smoking area, with lots of ashtrays, however, it didn't seem tobe a problem. Very easy access to the monorail. The food at Envy was delicious. We got a great deal thru Travelzoo at $89 / night plus a $50 food credit.
We stayed there in May, had a suite upograde, breakfast during the closed hours, and other perks. Must be the time of year or the whims of the hotel?
I agree that the pool is very strange in that it almost is never sunny there, and that the smoking could be a problem.
We were paying a full rate but that should not impact the service I would think.
Just tried this property for the first time, and I liked it.