Having not completely researched every link on the website, I only found this one by chance, but it is really helpful for anyone with questions about the rewards program:
I tried this link yesterday and although it appeared to be connecting (it says waiting...read...connected...transferring...) the screen stayed blank.
I have just tried again with the same result.
Is anyone else having the same problem or can you access the content via this link OK?
This link does seem to have been removed. Probably a design change. If you follow the main page and get to the Marriott Rewards Tab, it takes you to:
What kind of information was on the missing page? Was it anything that shows up on the above link?
Well, yes you would hope it is possible that there is another way to get this info.
You might also hope it would be simple to find.
However, I have scoured the Marriott Rewards website, googled Marriott Rewards... 101... FAQ... etc, but cannot find it.
Did anyone by any chance "cut & paste" and keep a copy of it.
Or can the Community Manager help with advice on where to look please?
I will tag the NathalieF in this post so he will have a better chance of seeing it!
I guess I don't know what I don't know, which is why I couldn't tell what might have been in "Marriott Rewards 101" that I could not find elsewhere!
However, thanks to everyone for their comments and it is reassuring to know now that people believe the FAQs cover just about everything that had previously been in 101.
This took me to the next challenge though, as I normally sign in through marriott.co.uk
and I have discovered that this does not have the same option to view FAQs as if I were to sign in through marriott.com
Perhaps you could please request on our behalf that the FAQs are also included on the UK website (if indeed we need a separate website at all!).
At least I now know where to find them though.
I just did a test all the way up to confirming the reservation using the Marriott reservations process. For the test, I used NYC, 12/21-12/23, selected "Use Marriott Rewards Points", (102 hotels across 9 brands) then specified the Autograph Collection brand. There it was, 80,000 points.
What AC were you trying to book and for what dates?