3 Replies Latest reply: Oct 3, 2010 11:20 AM by gfmarlman RSS

Clear way to give feedback to Marriott?

seattleinsider Member
Currently Being Moderated

I have been trying to find the link on the Marriott home page to use to give customer feedback regarding a negative experience (poor internet access) I have had at Hotel Kensington Marriott in London. I can't find a clear way to submit feedback on hotels and policies.

I will ask in the "Ask and Answer" forum about how to give feedback but wanted to supply this feedback on corporate web design.





(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
London, England
  • Re: Clear way to give feedback to Marriott?
    profchiara Alumni Steward Silver 3 Reviews
    Currently Being Moderated

    I would suggest posting it online with the hotel name in the title (under the hotel section of Insiders) with details of the problems at the hotel.  It will  help future London travelers who are  trying to decide where to stay.

    ProfChiara

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Clear way to give feedback to Marriott?
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    I agree with the Professor's comment that the best venue is to post on Insiders with the hotel name as part of the title.  I have found that this will often generate a response from that property--either an email or, in rare cases, an email asking if it's OK to make a personal phone call.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Mariott Residence Inn 1350 Veterans Blvd. So San Francisco
    gfmarlman Gold 8 Reviews
    Currently Being Moderated

    This hotel is the worst Residence Inn I've stayed at.  The TV's are the old big box sets ( hello!!! it is 2010 not 1990).  The hotel does not even provide its reward guests with the daily news paper.  Yes, they charge a $1.00 for the daily paper.  There are no ice machines, the staff barely gives you the right time of day.  I will never stay at this location again.  I thought Marriott had a standard that they held their hotels to.  I guess no one is watching this location.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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