I have been trying to find the link on the Marriott home page to use to give customer feedback regarding a negative experience (poor internet access) I have had at Hotel Kensington Marriott in London. I can't find a clear way to submit feedback on hotels and policies.
I will ask in the "Ask and Answer" forum about how to give feedback but wanted to supply this feedback on corporate web design.
I agree with the Professor's comment that the best venue is to post on Insiders with the hotel name as part of the title. I have found that this will often generate a response from that property--either an email or, in rare cases, an email asking if it's OK to make a personal phone call.
This hotel is the worst Residence Inn I've stayed at. The TV's are the old big box sets ( hello!!! it is 2010 not 1990). The hotel does not even provide its reward guests with the daily news paper. Yes, they charge a $1.00 for the daily paper. There are no ice machines, the staff barely gives you the right time of day. I will never stay at this location again. I thought Marriott had a standard that they held their hotels to. I guess no one is watching this location.