I agree. The news is refreshing for sure. Giving Insiders a heads-up provides welcome change management. Most importantly, our expectations are set on a positive outcome. I look forward to the solutions the Marriott team has implemented. It's very reassuring to see that Insider feedback is not taken for granted.
Marriott.com and the reservation engine that's under the hood is a cut above the competition. IMO, Marriott truly understands that the guest experience begins with making the reservation. Insiders takes it a step further by providing loyal guests with resources to make informed travel decisions related to their many brands and share unforgettable experiences at their hotels and resorts.
Is there room for improvement? Absolutely. IMO, Marriott.com and Insiders illustrate one of the many ways that Marriott utilizes feedback and lessons learned to deliver continuous improvement. I look forward to the new look and capabilities.