It is a good thing Marriott customer service people do not work for me. Heads would roll. They have a job which requires trying to provide service to the public. It is all they do. By providing this service it doesnt mean they must kiss my rump or promise all will be well, however a response would be nice, and maybe a response from someone who speaks english as their first language.
A request made for missing points was made first by mail and then by email to try and get some help. Nothing was done. 8-10 weeks after I sent in all the required paperwork and still no answer. Almost 2,000 nights in the Marriott chain and they do nothing! Hilton chain starting to look better and better. Only 500 nights maybe time to even up with Marriott.
Finally watched as family with 2 kids showed up at Marriott hotel and requested a double room for the night. I paid $84, he was offered a room for $119. 5 minutes later another man came in with his 2 kids and asked for the same double room and was told $139. Nothing different with his request. I spent weeks at this hotel and have watched front desk help play games with young gentlemen who are staying at hotel. It is like junior high and lets make a date.
I must be very lucky but I have never experienced what you did with customer service, not at the Platinum or the Platinum Premier desk or (in the good old days) at the general reservation desk.
That being said, it could happen, and might to me at any time. Quality control is something we all wish for but know that it seldom happens in the real world! When human beings are involved the chances of a dropped ball or missed opportunity are exponential.
Does this excuse the faultiness of the response you got? Hardly. It makes it even more important to ensure that service personnel are trained in customer relations, and are good listeners, and actively work to resolve problems we give them. It will not fix all problems but it will make us a little more secure in knowing that we are at least being heard when we call or write.
Please let us know how and when this is resolved.
one week ago i send to the customer care a mail
please will you make a reservation for me in
bangkok and phuket with the reservation number
interval make for me alredy the reservation for
a gateway week and the exchange week.
for see my reservation in my upcoming resevation
normaly nathing more easy when the sercice want work.
result customer care dont send my request to the reservation
department from marriott , no to marriott rewards in europe
marriott rewards send this to the vocation club europe.
believe me or not this peaple know nathing.
i am member from marriott rewards but not from any
vocation club from marriott. and this was to much to
anderstand for the vocation club in europe this service
dont know dit all member from interval are not automatiqly
member from the marriott vocation club.
after 4 days i get a mail from the vocation club
only the mail adresse was correct. in the mail
i find the name from the person with what i check in
last year in phuket. not only marriott privacy , must
more important my private life privacy was broken.
from the vocation club in europe.
from where the vocation club get the name from the
the person with what i check in last year in phuket?
i will have a meeting with the manager from the marriott
phuket beach club in not long time.
when you not member from marriott vocation club,
the employee from this service think i stolen the
gateway and my exchange week from interval ?
for make this incroyable investigation from my privacy.