5 Replies Latest reply: Sep 25, 2010 8:14 AM by lakeshore RSS

Bed bugs at St Thomas Marriott

jaypl713 Gold
Currently Being Moderated

I recently stayed in your property for a three night business trip. While there I was roomed in a room that was infested with bed bugs, as a result, I now am suffering with at least 33 separate bed bug bites (my wife counted). My employer (The US Govt) frequently houses at your property in St Thomas as well as other Marriott locations worldwide. I have not had any issues at other location, but certainly did here, as did two of my other co-workers on the same trip. On the last evening I was begining to suspect that bed bugs may be the cause of my discomfort, and I did observe one in my beg confirming my suspicions. I certainly expect more from a hotel of Marriott quality, and I am curious as to your response and what you plan to do.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Virgin Islands (US)
  • Re: Bed bugs at St Thomas Marriott
    NathalieF Community Manager Marriott Associate
    Currently Being Moderated

    Good Afternoon, jaypl713.

    We have the greatest concern and respect for every guest’s experience and Marriott takes hotel hygiene and cleanliness very seriously.  As a result, Marriott has established very strict standards of cleanliness for all hotels that either meet or exceed public health department regulations, including pest control.  In the unusual event a guest makes us aware of a concern, we responded immediately to the situation and take all necessary steps to remediate any problem.

    If you would like to speak to the property directly, please send me a private message and I will be sure to get you in touch with the appropriate contacts.

    Thank you,

    Andrew

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Bed bugs at St Thomas Marriott
    frankiesesso Platinum 5 Reviews
    Currently Being Moderated

    I had several bites myself while staying at the frenchman's reef; however, I assume dit was from being outside, but now I question if it were bed bugs...How's this property been inspected?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Bed bugs at St Thomas Marriott
    NathalieF Community Manager Marriott Associate
    Currently Being Moderated

    Frankiesesso,

     

    As noted above, Marriott has established very strict standards of cleanliness for all hotels that either meet or exceed public health department regulations, including pest control - this definitely applies for the Frenchman's Reef resort.

    If you would like to speak to the property directly, please send me a private message and I will be sure to get you in touch with the appropriate contacts.

    Thank you,

    Andrew



    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Bed bugs at St Thomas Marriott
    jaypl713 Gold
    Currently Being Moderated

    Yes Andrew, I would like to speak to someone regarding the bedbug issue in St Thomas

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Bed bugs at St Thomas Marriott
    lakeshore Platinum 11 Reviews
    Currently Being Moderated

    Thanks for this info.  We were thinking of going here for spring break, but will reconsider.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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