We recently check in and checked out about 20 minutes later. My wife didn't feel that the room was up to the usual Marriott standards. We checked in to the Courtyard down the street and it met our standards and what we expect from all Marriott brands.
We left and I did not mention the dirty mattresses (vomit stains(?)) because I did not want to have that kind of conversation in the lobby in front of other guests. I called the Fairfield Inn 800 # and mentioned my issue. They refuse to isse a credit. They say that I should have given them the opportunity to address the issue while my family and I were there. Who wants to stay in a hotel, when your initial impression is VERY negative.
I have Been staying in all different Marriott brands for years and have never had a problem or this bad attitude from the general manager.
Anyone else have a bad experience with uncaring customer service?
I have stayed at that property on several occassions; it is scary given the location, proximity to the Raider stadium and what I imagine are some very raucus weekends there during home games...the barbed wire surroundig the property gives it an added sense of a war zone. The rooms are getting a little long in the tooth and I have mentioned it to the front desk. for me the price difference is what keeps me there as it is usually about 60% of the Courtyard rate. I do agree that the Courtyard, although close proximity, has a better feel and is newer and I imagine the price keeps some of the rift raft out. But as a sales guy traveling solo it works but just ok and you are right that most FI are better.