I have been staying with Marriott now for 10 years, but this place is the end. I cant believe how bad the service is - rude dismissive and totally unlike the service I used to get.
The internet kit is better in my childrens school, its like holiday inn express BUT with a 5 star price tag
The great thing is that the standard of english of the staff is so poor, they'll never read this post & if they do, they won't understand
If your talking about the one on Sukhumvit at Nana Plaza then I agree. They seem to think that their reputation as "The Land of Smiles" is enough to get them by. Thailand overall is overrated and the government obviously condones and encourages prostituting it's women and ripping off tourists starting when you get off the plane the they tell you how cheap their cabs are to the city, 800 baht, when it's really only 200 at the taxi stands outside. I will say that the Marriott in Pattaya is really nice and the employees great but the one is Bangkok is just a reflection of the city and country itself.
We have had more than 100 nights in just the past few years at this JW Marriott, and although the service and facilities are still great, you hardly get any upgrades. We have had better rooms, corner rooms, executive floor rooms, but only once have been upgraded to a suite. During our last trip (Nov. & Dec. 2010) again we were given a good corner room but not a suite. After two nights here, we moved to the Royal Orchid Sheraton (ROS) and were immediately upgraded to an executive suite overlooking the river with better benefits than the ones given to us at the JW Marriott (lounge access, full buffet breakfast at the restaurant rather than the lounge, and other benefits). Our rate at the ROS was around $56/night (all in) less than the JW Marriott's. $120/night at the ROS versus $176/night at the JW Marriott. This hotel is displaying no loyalty to their repeat guests whatsoever ... What gives!
Our JW Marriott Photos: http://www.flickr.com/photos/kalboz/sets/72157622147537990/
Our ROS Photos: http://www.flickr.com/photos/kalboz/sets/72157625539423944/
The reviews are baffling. The photos of the lobby, rooms, executive lounge and dining at the JW Marriott Bangkok overflow with spaciousness, light, airy, contemporary comfort and classic luxury. The hot stations in the executive lounge look amazing. The terrace views with city vistas show a thriving metropolis.
Comparatively speaking, the JW Marriott appears more luxurious than the Royal Orchid Sheraton. While the gap in price points is startling, I can understand how cost can color perception. Just comparing the food offerings available in the JW Marriott buffets and executive lounge compared to ROS.
Yes, the views of the river are captivating. My wife and I do prefer dining alfresco waterside. In other words, the Sheraton appears to be in a better location.
Somehow the phrase, "You can put a dress on it but it's still a pig" rings true with this hotel. All the Marriott's in Thailand are "pretty" but the service is less then desirable. The best Marriott in Thailand is in Phuket. Service and rooms there are wonderful. All the Marriott's in Bangkok are terrible at customer service and they hope that Americans buy into the "Land of Smiles" **** that you hear all the time. Bangkok is a cesspool as anyone who is honest will admit. Hookers, homeless, filth, noisy, traffic, thieves, etc. are everywhere just looking for a way to seperate you from your money. I spent many years in Thailand and won't go back for all the above reasons. My only hope is that Marriott expands more into Vietnam and puts a couple hotels in Cambodia especially Phnom Pehn and Angkor Wat area. The people in those two countries are legitimate and friendly.
Candid clarification. Hookers, homeless, theft and filth paint a grim picture. And, according to humantrafficking.org, Bangkok is a destination for a hardworking migrant workforce. The city is also the focus of concern for the anti-trafficking of children.
With such strong negative influences, consistent training and rotation of resources in that environment might impact service delivery temporarily, but it will be a constant uphill battle with lots of sliding back.
I am more than a little bit confused.
I have stayed at that property dozens of times. The last time was just last week.
I *always* get great service. From the time I arrive in a cab they take my bags, greet me with a "welcome back", escort me to the 16th floor executive lounge to check-in. They remember my name. I get upgrades **every single time**, no exceptions.
Service at the lounge breakfast is good. People are always smiling. The gym is fairly spacious (to be candid I don't use that much any more) and they have a jacuzzi (*very* hot, which I love), sauna, steam room, cold tub.
Yes, if you walk a block east to Nana you can see all the sleazy night life you'd like. And more than a few guest bring "companions" to their rooms. You may bump into them in the lift. So what?
5 minute or less walk to the Ploenchit BTS station.
I've been to a dozen or so Marriotts around the world. The only place I've received better service was at the Mayfair Marriott Executive Apartments on Soi Langsuan in Bangkok.
I know everyone's experience is different. But I have nothing but praise for the JWM on Suk Soi 2.
(As an aside, the #$@&&%$ who made the comment about child trafficking in Thailand should get out more and quit reading the New York Times. It's rude to say, it's an insult, and it's not true.)