I just stayed at the Marriott World Conference Center in Orlando with my family for a week in June and was very disappointed in the overall lack of service, focus, communication and competency at the hotel. I was also very shocked at the apparent disregard for and treatment of Marriot Rewards members. It seems that this hotel is geared to conventions and vacationers and view anyone staying at the hotel on points as less than equal. I have been a Marriot Rewards Platinum Elite member for over 5 years and our stay here was unfortunately one of the most discouraging stays I have experienced.
Listed below are in no particular order are a sampling of some of the frustrating events that occurred during our stay.
I had read many reviews of this hotel and other Marriot properties in the area. I was down to this hotel and the JW. I chose this one based on its proximity to the theme parks. I chose poorly. If you are going to the Orlando area, I would not recommend this hotel at all. Please choose another Marriot property.
If this had happened to me, I would have spoke directly to the General Manager and expressed my strong concerns regarding this neglegent treatment of a Platinum Member. Also, I would have called Marriotts Customer Service regarding this for help in resolving these neglegent issues. Finally, I would have considered moving to another hotel in the area and not staying any longer than necessary.
"I just stayed at the Marriott World Conference Center in Orlando with my family for a week in June and was very disappointed in the overall lack of service, focus, communication and competency at the hotel. I was also very shocked at the apparent disregard for and treatment of Marriot Rewards members. "
For many years, the OWC was the flagship property; but it slid from a Cat 6 to Cat 5 earlier this year. Assuming you booked one room at a Hotel Reward on the Redeem 4 Get the 5th Night Free, the stay required 150,000 points
.Jasper's suggestion is on point. Consider e-mailing firstname.lastname@example.org with the following subject: Refund Request Confirmation #12345678
In the first paragraph of your narrative consider stating your objective upfront:
This is to request a full refund of 150,000 Marriott Rewards points due to the failure of the Marriott Orlando World Center to deliver upon Marriott's stated promise during my recent stay with my family in June. Instead of leaving the hotel relaxed, refreshed and re-energized as Marriott promises, we returned home disappointed, distressed and dissatisatisfied. This is to itemize the reasons why: (here include the narrative posted on Insiders)
Customer.email@example.com will respond by email acknowledging receipt and will state that someone will contact you within 3 to 5 business days. If that does not happen, consider e-mailing back or calling and request that the matter be escalated to customer care management in Salt Lake City.
Let us know what happens or not.
I also stayed at the World Center hotel from July 6th and my experiences are in line with the above post.
I did not find any difference between the treatment of the guests, all very flat and rather formal.
Breakfast was indeed for a 100 $ for 4 people, with no applied price difference between a simple healthy and a full one. (Only 1 time this was applied out of 6 days) Although I found the food quality good to very good.
Also I booked 2 rooms in January with preference & king and & double bed, which I did get, but the 2 rooms were in different towers, nearly a 10 minute walk between them, down the corridor from west tower down 9 floors through the lobby into the east tower and up 4 floor and down the corridor again. I would expect that for hotel of this size that the rooms could easily be in proximity and not in different buildings, and attributed as such with a 6 months leap time.
Also the term resort view is very flexible as I was overlooking the main entrance and my kids the building under construction on the far east side. Very little resort view.
Also disappointing was that on the site the main restaurant (used for breakfast) was not open in the evening, contrary to the website information, and I was forced to go for the fast food, with rather ppor quality, or the expensive, but good, restaurants. For these latter ones I had to order quite early to get a seat as these restaurants were not capable to host the large number of guests.
After 3 diners, first fast food, and respectively in the Japanese steak and the Italian restaurants, I ended up in the Disney world restaurants spending my money rather than at the Marriott for a quiet and good family dinner, outside the theme parks.
Not all was bad, I found the rooms nice, tidy and clean.
Well, don't feel badly - it wasn't because you were staying on points, nor because you are a platinum member.
I stayed there a year ago June, was a paying member and silver elite...and I have this hotel on my "don't visit again" list.
They need to do a lot to straighten out this hotel, and the most important thing would be to start fixing things rather than doling out points when someone complains. They did offer me points when I complained about a couple of things, but they didn't fix the problem. I don't know where people get the idea that points "fix" things, they don't. What does it say really? Here's some points and we are going to annoy you in the same way next time you come. No thanks.
I suspect this hotel makes a LOT of money. They certainly took a lot from me and the other people I was with, and they don't appear to put it back into the property.
This is Marriott's biggest hotel, but also one of the least desirable.
I went back to Orlando again this spring. I didn't stay at the Marriott Orlando World resort. Didn't even consider it!
Good luck in getting your issues resolved.
I took my wife and kids there a couple of years back and got the exact vibe. An inordinate percentage of staff seemed unhappy working there. Not the standard Marriott feel. Stayed on points as well. Not sure if that had anyting to do wih it though. I hope not since the Platinum status and points is why I stay with Marriott. Even with all of the rundown properties.
"I am attending a conference that is being hosted here the end of September. I am glad I booked the Sabel Palms Vacation Club next door instead of stayng here."
Pure genius. We recently arrived for a 2 week holiday in the Orlando|Central Florida area and kicking off our vacation at Sabal Palms.
Our expectations are exceeded. This completely refurbished 2 bedroom 2 bath unit overlooking the golfcourse exceeds our expectations. We're on the ground floor of townhouse unit and love it. (The upper unit stairs can be challenging with 45 lb luggage). The unit is completely up-to-date with new furniture and finishes throughout including 3 LG flat panel TVs.