Just completed my 160th night at a brand new Fairfield since mid-August 2009 with approximately another 160 nights remaining until mid-April 2011. Key observations:
"4-cup coffee pots replaced with single-cup brewers - why?"
When I first encountered the single-cup brewer at a Marriott Conference Center @ UMUC a little over a year ago*, I was told Marriott was testing them. The principal reason given by the staff is a more hygenic/sanitary approach to in-room hot beverage brewing given the H1N1 epidemic.
nice report card. are you going to pass it along to the student (Hotel mgmt)?
Not that this was a focus of your comments, but did anyone see the fine article in usa today a few days back referencing the cost-saving cutbacks hotels are making and selling them to their customers as "green" initiatives? Interesting.
You should be a Marriott secret shopper for this excellent post and review! It's amazing that the little things are often neglected and consistency is often the first thing to go.
I also saw that USA Today article about "green" being a cover for elimination of taken for granted services. A trade publication, Hotel Interactive, has been telling hoteliers for months how to reduce amenities and apparently make the guest feel as if nothing has changed!
I think the coffe pot change was most definitely about saving money. When by myself, I would use the 4-cup pouch and drink usually one cup and waste the rest. Now I can make, and drink, one cup, and if I want more it's easy enough to get additional packets. And, personally, I prefer the taste of the one-cup packs. And, heck, I'm more concerned with catching crabs in a hotel than H1N1 virus.
well, I see 7 happy faces and 5 not-so-happy faces. I would think Marriott would strive for 12 happy faces and ZERO no-so-happy. lots of work to do. The Marriott I stay in most weeks seems to be in "renovation mode" 100% of the time. while I almost always am pleased when completed, the renovation period seems to never stop. That suggests to me that they are putting band aids on problems more than permanent fixes. Plus, the efforts to make the lobby's refreshed is nice, but how many of us live in the lobby??? How many of us work in the lobby? how many of us work out in the lobby? what do you think?