I find that I rarely, if ever, get upgraded. And I often do not even get on the concierge floor at Marriott's or Renaissance's. When I check in I actually have to ask if an upgrade is available, versus, being giving an upgrade. As a platinum member who stays nearly 125 nights in Marriott properties, I am surprised at how little I am giving an upgrade, even after I ask.
If you read the terms and conditions of the Platinum level on the Marriott website, it says that Platinum members will be offered an upgraded room, if available.
I am beginning to wonder why not try a different hotel program. As a platinum member with Marriott, I really do not feel that I receive benefits equal with this title and I wonder if the Hilton or Starwood program is better?
I used tio get these kinds of upgrades regularly but recently have had to ask. One factor is the time that you check in -- the earlier the better for upgrades. And, if you are at a particular hotel a lot, the room upgrade might be blocked for you. That was the case for me at one hotel where I spent 110 nights every year for thee consecutive years.
Upgrades to the concierge floor are limited and I have noticed that they seem to be based on your status level, hotel availability, how many nights you are staying, and when you check in. Assuming you are at least platinum and the concierge level rooms have not been sold. The numbers of nights you are staying can have a significant effect on the room you get as well as the price you pay. I have noticed that I am more likely to be upgraded to the concierge level when I check in on Sunday and out on Friday then if check in on Monday and out on Thursday. Similarly, the longer I stay sometimes dictates a lower per night rate. If I have done everything else right I also noticed that the earlier I check in tends to have some small effect on an upgrade.
For the last four years I have stayed at the same Marriott for about 20 nights per year and usually for four nights per stay. As a platinum member I am never offered an upgrade. What bothers me even more is that they can't even acknowledge that I stay at this hotel so often. I hope someone from Marriott is reading these posts for I have also considered looking at other programs. They also talk about the Elite check in desk but as I travel around the country no one is ever at that desk and I stand in line just like everybody else. TIME TO STEP UP YOUR GAME MARRIOTT
Once again on this thread, it may depend upon what you define as an upgrade.
If you mean upgraded to a suite, that happens to me maybe 5% of my checkins.
If you mean upgraded to the Concierge floor (at full-service RENNs, MARRs and JWs), I cannot remember a checkin when I was NOT upgraded to concierge.
Perhaps it has to do with my area of usual business travel --- which is California, Arizona, Washington state, Alaska and Illinios ---- in that properties in those area may tend to have more concierge availability.
i am retired and book my reservation 3 months before
my arrival date
3 weeks bevore my i check in i send a e mail to the
hotel, i explaine i am platium member and ask for a
upgrate to a suite. for the suite i get only a 10 prozent
satisfaction. but A 90 prozent i get satisfaction for a nice
room on the executive floor ou a junior suite. free of charge
dont wait the day when you check in, a 90 prozent
you have to pay for a upgrate. dont vergette the
front desk get a commission what you pay for your
upgrate. incredible but true when you pay you have rooms
I fully agree.
I also find it effective to add a "Remark" to the reservation that requests a Premier Platinum upgrade. Now, I am calling reservations with these requests (used to be able to do this right on the old online reservation forms on page 2).
I plan to call in my upgrade requests until the "Remarks" box re-appears on the reservation pages. This almost always results in an upgrade and - on about 10% of my checkins - to a suite.