Apologies to Alexander McCall Smith: Just checked in to the Renaissance Las Vegas, got upgraded to a large suite, view of the strip, breakfast coupons for the weekend when lounge is closed and they accepted the Platinum Premier 20% dining coupon without a whimper. Small issues were fixed immediately by engineering.
However the living room's green carpet is threadbare or ripped in several spots, the TVs are older model plasmas that are seeing the end of their useful life, the valet staff is working as a single where there used to be thee folks to park cars. Even my little note pad had some left over notes from a previous guest still in it. The Concierge is missing and a new one is being sought.
Sadly, this is the toll that the recession has taken at this hotel. The staff are trying in a tough environment and are all service and smiles. main friendly, status is recognized and rewarded, but the rooms need refreshing, and badly.
Hopefully it will improve as the economy does.
stepping stones - that's too bad. I've stayed at that property several times (last time was 4 3 years ago) and thought it was nice. I liked that it was not a casino and it was very convenient to the convention center. It also had an excellent steak house on the main floor. Regarding the valet parking, I only recall the long waits in the taxi line, but that seemed to be par for the course in vegas. sounds like it need some tlc.
Seems pulling back on staff and a few amenities in a recessionary time is understandable --- however, I hope the apparent lack of attention to detail gets fixed. Issues seem minor, but noticable. Except for the TVs, the fixes may not be costly.
LV's well-known depression in housing values is only the tip of the iceberg (indeed if ice can coexist on the desert). Everything else is also in the doldrums. Witness closure of the RC at Lake Las Vegas.
My nephew's formerly highly-profitable but small-time LV construction business is also toast right now. However, he made hay while the sun did shine (as it always does there) for 10 years before everything went in the tank, so is doing just fine thank you on his investments..
Keep us posted on any plans afoot at the RENN.