3 Replies Latest reply: Apr 8, 2010 8:09 PM by tjcnewyork RSS

oh the irony!

engineergirl Platinum 1 Reviews
Currently Being Moderated

 

I went to submit a post complimenting a Marriott staff on their 'above and beyond' service last week.  When I hit 'submit', I got the following message:

Your post can not be published because it contains content that violates community standards.

 

This is too wickedly ironic--the post was highly complimentary and positive.  Methinks the new system has issues!

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: oh the irony!
    newhiltonmembr Platinum 3 Reviews
    Currently Being Moderated

    We used to get that message under the old site design also... so can't blame it on this re-design.  Sorry!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: oh the irony!
    platinumstar Platinum 3 Reviews
    Currently Being Moderated

    I too had the same problem. I was saying how much I had enjoyed my stay at the Marriott West India Quay (Canary Wharf) in London and I was advised i was "violating standards!" I was completely shocked - I was only being nice about the staff and the hotel without a single negative. I emailed marriott and all i got was a reply thanking me for my comments which would be passed on to the hotel - so marriott missed the point completely about me wanting to share my views with other members on here. I think it is bad customer care to ignore my point when all i am trying to do is to compliment their product. i eventually got it listed by posting each paragraph seperately (theres determination for you!). Shame on you Marriott!!!!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: oh the irony!
    tjcnewyork Platinum
    Currently Being Moderated

    Engineergirl,

     

    As NewHiltonmember points out, we encountered exactly the same behavior before.  I wanted to reply earlier, but the inability to get to My Profile | My Forum Posts | View All Posts left me handicapped, frustrated and disappointed.  Now that My Profile is operable, I can respond with a real world example!

     

    While authoring my very 1st Topic at Insiders, A Gem on the New Hampshire Coast-Wentworth-by-the-Sea, I received the message you encountered.  After reading through the T&C's, it became clear that the inclusion of contact information like associate names, e-mail addresses or phone numbers may trigger a 'community violation' error.  Once removed the message was accepted as submitted.

     

    On another occasion, I misspelled a word in a way that would most definitely be a community violation.  Once corrected, the message was accepted.  In a third instance, I ran a spell check in Word and pasted the text into Insiders.  For whatever reason, Insiders must have been in a cache loop so I had to save my work, exit Insiders, run Disk Cleanup and it worked fine.

     

    It is ironic.  Thanks for posting.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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