Staff extremely friendly; however, VERY few benefits for Platinum members (e.g. - must pay for internet connection through an archaic system that is unbelieveably slow).
I agree that the staff is very friendly but I didn't like this hotel AT ALL! I checked out after one night and went to a non-Marriott hotel in Baden Baden instead.
The steakhouse was very good, and the proximity to the airport was nice for us.
The internet, leaves a lot to desire.
The Baden Baden rest area is one of the most beautiful I have ever been to.