1 Reply Latest reply: Mar 23, 2010 5:01 PM by tjcnewyork RSS

Review reading

Alumni Steward Platinum 8 Reviews
Currently Being Moderated

According to this article some hotels are reading guest critiques and reacting immediately.

 

Nice to hear but far from a industry-wide practice.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Review reading
    tjcnewyork Platinum
    Currently Being Moderated

    "Add managing your business' online reputation to the long list of to-do items for hotel managers.

    Hotel managers may ignore customers' reviews at their peril, some analysts say. Others say they're just another way for hotels to find ways of improving operations. And those who are paying attention and responding to customers can earn some goodwill points at a time every room night counts."

     

    Excellent article with great examples.  Improving operations and earning goodwill points goes a very long way to ease traveler concerns. 

     

    Btw, have you considered submitting a candid review about the Charleston Marriott to TripAdvisor?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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