0 Replies Latest reply: Apr 1, 2010 12:21 PM by anadyr RSS

TQM Hospitality

Alumni Steward Platinum 8 Reviews
Currently Being Moderated

"This is a hospitality room," Cynthia, the evening concierge said, "and I want every guest to feel at home."


This set the stage for a memorable time today at the Augusta GA Marriott.  Here, Internet access is complimentary for all, the keys contain a smart chip, the staff are very welcoming, and most of all Cynthia's presence make this a special place.


Cynthia mentioned that she had retired from a high pressure job three years ago where she facilitated meetings all over the world and was the Total Quality Management (TQM) expert in her company. At the Marriott for three years, her training shows in everything she does, greeting every guest, making sure no one feels left out, and brightening the Lounge for all.


I am recommending her for a Spirit to Serve Award based on just a few hours interaction due to her exceptional people skills and her willingness to keep the Lounge humming as smoothly as it does.


Cynthia is a gem, a major star in a busy world of talented Concierge staff. If you find yourself in Augusta, please stop by and let her work her magic on you--no one goes away unhappy or a stranger.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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