1 Reply Latest reply: Jan 16, 2017 8:34 AM by laurac RSS

Spirit to Serve alive and well in Ningbo, China

usuallyinchina Platinum
Currently Being Moderated

I had arrived in Ningbo, China via Hong Kong and USA and in my very jet lagged mind, left a package in the back seat of the taxi upon arrival at the Marriott in Ningbo.  I did not realize I had done that until I had reached the 32nd floor.  I immediately went down the front desk and spoke with Jack, the concierge.  I handed him my receipt and asked if he could help me get it back.  He made several phone calls, slowly peeling back the layers of the onion and finally reached the driver.  Within 30 minutes, the driver returned to the hotel with my package.  Jack really went above and beyond in my opinion and was truly the hero of my day!  The stay ended when I was presented with this great Chinese New Year gift basket by Lucky Feng, the senior sales manager of the hotel.  Great staff lead by Stanley Yin and Jay Fu, always feel so much at home hereIMG_4291 resized.JPG

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Ningbo, Zhejiang, China Marriott Hotels & Resorts Ningbo Marriott Hotel
  • Re: Spirit to Serve alive and well in Ningbo, China
    laurac Marriott Associate
    Currently Being Moderated

    Greetings, usuallyinchina, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate, Jack, for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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