I was surprised when I opened my Platium elite benefits statement to read " Although the number of nights required to renew your Elite level were not quite met, enjoy your benefits for another year with our compliments". (signed by Bill Marriott + Arnie Sorenson)
Yet, towards the end of 2016, I looked online it showed I had 78 nights (& I was expecting a couple of more nights due to credit card activity). Although I appreciate this (keeping me Platinum), I'd appreciate this even more if it were sent when I actually need it-- NOT when I had already earned it myself.
I'm perplexed. How/ why would Marriott make such a mistake? Has anyone else received such errant correspondence?
I received the same correspondence even though I had achieved Lifetime Platinum towards the end of December of 2016. However, I just received a second correspondence which congratulates me on earning the lifetime status. Perhaps the original was a prematurely scheduled mailing which was generated in early December?
Thanks for your suggestion PSU Fan. Although that could be a possibility, since status is contingent on total of nights during the year, I'd be scratching my head why they'd prepare these before the end of the year. This way they could see who is really close & send them this correspondence.
Actually you bring up another good point. I qualified for lifetime Gold status last year and have yet to receive ANY acknowledgement or correspondence concerning that.
Those 78 Elite Nights would also have included any Elite Rollover Nights that carried over from 2015. These Elite Rollover Nights from 2015 do not count towards Elite Status renewal in 2017. More details are available at the following link: Elite Rollover Nights FAQs Page.
Thanks for reaching out and apologies for any confusion.
Cara, thanks for confirming my point.
I just received my annual Platinum correspondence (which is why I posted this). It stated that although I had NOT achieved enough nights to maintain my Platinum status, they were extending my status for another year.--- 2017. You confirmed that not only did I have enough nights to qualify for platinum during 2016 (for 2017), I ended up with 3 carryover nights going into 2017--- thus exceeding the 75 required for platinum status for 2017.
Yet, somehow corporate Marriott seems to think I didn't qualify (per their comments in my platinum mailing). THIS is my point. How could they show that I was short nights--- yet you confirmed that I was 3 nights over? Although I appreciate they would extend my platinum status (when they thought I didn't qualify), I DID qualify on my own. (and would appreciate their kind actions should I fall short sometime down the road). Can you please check into this since both bacon14 & I appear to have experienced the same issue? Thanks!