walleyefinder, I frequently get an upgrade, but not to a suite. I often get my preference for a high-floor, best view, away from elevator etc. I think of the 15+ nights I spent in a CY last year, 2 resulted in suite upgrades. In both of those instances, the hotels were in small town locations (unlikely to be filled with other platinum guests). I guess it depends on how you are defining an upgrade. I am making it a point to avoid CYs as often as possible in 2017.
Message was edited by: nationwide An added note that explains 12 of the 15 nights... I have a CY close to my company headquarters and it makes for a convenient stay when I have corporate guests in from out of town.
We stayed at the Courtyard Marriott in Amarillo, TX for 111 days and was only given one upgrade the entire time we were there. And I had to call cooperate office and complain to get that one. We were checking out one more day after our updrade and they put us back in the same room that we had been staying in forb110 nights. So GoodLuck.
Message was edited by: shortnsassytxn This was our view from our Suite by the way.
The whole 8+ months that we were there were horrible.. Well 111 nights. Yes I did write a bad review about management, and Lucky me, I received a call from said manager Per Cooperate office on his day off and he was even rude during that call as well.. HE DOES NOT BELONG IN CUSTOMER SERVICE, SORRY!!!
I had not even got to the level of service or treatment yet, but I completely agree and it gets worse from another just posted about the same location.
Oh, I just realized that you too were staying at the Courtyard Marriott in Amarillo. Dealing with Mario the Manager!! Like I said I had to call cooperate office just to get ONE UPGRADE as a Platinum Member out of 111 nights in ONE YEAR at that Same Hotel.. Mario actually called us from his house in regards to us getting the Upgrade THAT WE did get. He was NOT HAPPY
LOL nationwide, not quite. What i am really saying, is I have no expectations for service. There is no free coffee, there is no breakfast and the bistro is not to my liking. If i just need a place to sleep and the price is right, i will stay. I certainly would not stake my Marriott loyalty on a courtyard. Having said that and entering the situation with low expectations, I have been pleasantly surprised with a few. The courtyard Ottawa East is a nice hotel, and i was treated very well at Courtyard Lake Buena Vista last March when i could not get into the world centre. Otherwise most of my Courtyard visits were business, where i flew in late, had the taxi drive through Arby's and left and went down the street to a diner in the early am.
I frequently stay at the Courtyard in Beaverton OR as it's located very close to my mom. Since I've been platinum I've been upgraded to a suite about 25% of the time. However they always ensure my room is located away from the commuter train and are extremely accommodating about letting me check in early in the morning. This way I can drop my bags, grab mom and spend a full day loading up the car in wine country
I've posted in the past about what qualifies for upgrades vs elite expectations. Courtyards as a brand, generally have very few upgrade levels from what an elite member probably would call an upgrade. They almost all have suites, many have whirlpool suites and larger corner rooms. The upgrades they consider as upgrades are a room with a view, a room away from the elevator, a courtyard room vs outside room.
As a plat prem, I have almost always been given a top floor, courtyard view and often the larger corner room. I do get suite upgrades but it's honestly less than 10% and I rarely push for it as I really only stay at Courtyards for work. As a platinum member I got basically the same, though the suite upgrades were probably sub 5% success. I stayed at one Courtyard outside of Chicago for 7months, the first 6 as Plat, never knew they had better rooms until I got Plat Prem. Then as I was almost done with the project they greeted me with "oh you have premier status, here's your whirlpool suite". Varies all over the place I guess
As for me, I don't stay at CY's, ever. As others noted, no breakfast for plat/gld, no coffee, bistro is poor excuse for food, I avoid CY's at all costs and will stay at another chain (Hilton, etc.). Upgrades at CY's - never. So in the last 5 years, my stays at CY's are ZERO. Its not worth getting frustrated and arguing with the CY Hotels managers. I stay at FF's, TPS, FS Marriott, Ren's, etc where I get an upgrade about 1/2 the time. For those who enjoy CY's, more power to you. as a business traveler, even to some fairly small towns, I just wont stay at a CY, I am willing to forgoe the points and nights as I just dislike them as a brand. Ironic considering when the brand was started, it was tagged as "designed by business travelers for business travelers", and I don't know any nosiness person that likes no complimentary breakfast, no free coffee, etc. Just my 2 cents
stelzer001 I'm not sure what my nosiness has to do with it , but since I don't drink coffee (I know I know shameful from the Seattlite) and I prefer a great breakfast (ie even when I get free breakfast, many times I prefer to go elsewhere for excellent food) I'm perfectly happy at a Courtyard. The courtyard I frequent has free parking vs $39 downtown, so if we're going out to breakfast anyway, I'll happily spend half the money and stay at CY, which just means more money to spend on wine!
Now, I will say, the beds are not nearly as comfortable at the CY. But that's where the wine comes in handy
I understand if you don't drink coffee, go out for breakfast, etc, but bed comfort is really important, and given that I don't need much food for breakfast, I want a hotel that has some minimum (like fruit, yogurt, coffee, etc). the fact the CY's don't have this deters me, and the beds bein what they are given me 0=CY forever. More power to you if it fits what you need
I totally agree. I previously liked CY because they were the most consistent mid price business hotel who met our corporate cost guidelines, and they had convenient suburban locations near my business locations. CY's probably represented about 40% of my stays prior to the Bistro fiasco and no free coffee. Now I only stay there for Park n Flies when I leave before breakfast and they have the lowest rate.