I'm finishing up a trip in SE Asia and I've been staying the last 7 days at a non-chain hotel. I have to say, I miss my Marriotts and I am looking forward to ending my last night back in either a Renaissance or Courtyard.
We all have our moments of complaining and groveling, but I have to say after this experience I've come to realize that we've become somewhat spoiled with good service and a set of amenities we can always count on.
My stay at this non-Marriott has been so underwhelming that I was seriously about to leave and just eat the cost of the two rooms for 7 nights. Of course the hotel that I'm at wasn't about to refund me for any days I cancelled. My pain only intensified when I found out that Marriott opened a hotel in December an hour down the road from where I am staying. My time here has made me appreciate Marriotts more. I've come to realize that with Marriott I can get:
1. reliable beds
2. morning breakfasts (I've come to REALLY love these when I travel with family)
3. Staff is always nice, I mean always, always--sorry for those of you who have had bad experiences. Overall, they have a can-do spirit.
4. upgrades--even if it is to a higher floor or corner room. Suites are nice too.
Membership has it's rewards for sure I realize more than ever.
My next Asia trip in a few months is now all Marriott and SPGs!
homoviator - I think you have summarized well why many of us have become loyal to Marriott. Comfortable rooms and beds, cleanliness, good service, and consistency are the norms at Marriott properties and the reason I make every effort to find them. Because so many people are employed, it is inevitable that unpleasant exceptions will occur, but I have encountered very few. I share your appreciation.