1 Reply Latest reply: Jan 6, 2017 5:25 PM by lindseyh RSS

Why does it take weeks to fix an issue?

dkayb2 Silver 1 Reviews
Currently Being Moderated

I stayed at the Napa Marriott on 12/09. On 12/12 I called Silver elite customer care to get my cash +points fixed because the hotel gave me the WRONG information.

I have spoken with 6 people at Marriott and NO ONE can do anything.

The GM Amanda Hawking at the property will not return my calls.

My case number is 05567046.

The CY Marriott at Logan Airport in Boston needs to train the NAPA folks.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Why does it take weeks to fix an issue?
    lindseyh Community Manager Marriott Associate Member
    Currently Being Moderated

    Hi dkayb2, sorry to hear this. Would you mind sending me a private message with your Rewards number and a bit more information around this? I'd like to help look into this.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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