2 Replies Latest reply: Jan 6, 2017 10:05 PM by mikeyunwu RSS

250,000 reward points expired without me knowing.  huge disappointment!

mikeyunwu Silver
Currently Being Moderated

I am very disappointed today to find out my 250,000 reward points expired last February.  I called Marriott rewards and was told that they sent emails to notify me about the expiration and they won't reinstate the points.  I could not find the email Marriott mentioned in my Inbox, but found one notice from Marriott (sent in Nov 2015) in the SPAM folder just now.

 

I accumulated the points when working for Microsoft a decade ago.  I always took care to choose Marriott in order to accumulate the points for a big nice vacation in Europe.  I did not use any point in 24 months because I am going forward to a special vacation.  Last year, in Shanghai I paid $300 to join Club Marriott, again I want to save the points for later use.  I am so upset that I am writing this post 3AM in the morning. 

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: 250,000 reward points expired without me knowing.  huge disappointment!
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Apologies for the frustration this policy has created, mikeyunwu!  I'd like to take a look and see if joining Club Marriott will qualify as account activity and have reached out via direct message.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: 250,000 reward points expired without me knowing.  huge disappointment!
      mikeyunwu Silver
      Currently Being Moderated

      I got some good news.  I got my points reinstated after calling Marriott Rewards and telling them that I have earned points through Ctrip -- Marriott Rewards' partner in China.  That is one way to keep Marriott points as stated on Marriott website.  Very happy with Marriott.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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