First time poster, lifetime Platinum Rewards Member. Checked in to this Vacation Club in South Beach Miami expecting a great family vacation, but from the start it was a disaster. Even with GPS, we had a hard time finding the hotel, driving right past the property as they have no signage out front. There is no parking at the hotel, and all of the on street spots were taken. The valet had taken the day off, so we had a tough time even getting our luggage out of the rental car and up to the rooms. We had no warning that the hotel is under renovation... nothing on the Marriott website. And evidence of the renovation is everywhere. The lobby is literally cut in half as they rebuild. Only one elevator is operational, and it seemed as if it was about to "give up the ghost" each time we rode inside. The other common areas are also being renovated. No pool, no special features that would make this a Vacation Club of any sorts. Happy hour was held on a plastic folding table in the hallway outside our door. Free breakfast is a plus, but don't expect anything grand. This property is not up to Marriott standards.
Welcome to Insiders navy82 and thank you very much for your service to our country.
Sounds like a horrible way to start a vacation not being able to find the hotel and sad that it continued to disappoint all along the way. I had a recent stay at another property where the sign to the hotel was soooo small you'd miss it if you were driving faster than 10 MPH and then you had to enter the parking lot from a Baymont Suites or something like that.
In defense of the Marriott website, I just checked for a one night stay tonight and found this showing up on the "Choose A Room Rate" page, but nothing about there being no pool.
Sure hope you are able to get some return on your vacation with some extra points or some other type good customer service.
1410 Ocean Dr. Miami Beach, FL 33139 USA