3 Replies Latest reply: Dec 28, 2016 10:08 PM by curiousone RSS

Marriott Vacation Club Pulse, South Beach

navy82 Platinum
Currently Being Moderated

First time poster, lifetime Platinum Rewards Member.  Checked in to this Vacation Club in South Beach Miami expecting a great family vacation, but from the start it was a disaster.  Even with GPS, we had a hard time finding the hotel, driving right past the property as they have no signage out front.  There is no parking at the hotel, and all of the on street spots were taken.  The valet had taken the day off, so we had a tough time even getting our luggage out of the rental car and up to the rooms.  We had no warning that the hotel is under renovation... nothing on the Marriott website.  And evidence of the renovation is everywhere.  The lobby is literally cut in half as they rebuild.  Only one elevator is operational, and it seemed as if it was about to "give up the ghost" each time we rode inside.  The other common areas are also being renovated.  No pool, no special features that would make this a Vacation Club of any sorts.  Happy hour was held on a plastic folding table in the hallway outside our door.  Free breakfast is a plus, but don't expect anything grand.   This property is not up to Marriott standards. 

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Miami Beach, Florida, USA
  • Re: Marriott Vacation Club Pulse, South Beach
    AndrewT Community Manager Marriott Associate Member
    Currently Being Moderated

    Sounds frustrating, navy82, very sorry to hear about this. I have sent you a direct message for follow up.

     

    Thank you for reaching out.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Marriott Vacation Club Pulse, South Beach
    iahflyr Platinum 26 Reviews
    Currently Being Moderated

    Welcome to Insiders navy82 and thank you very much for your service to our country.

     

    Sounds like a horrible way to start a vacation not being able to find the hotel and sad that it continued to disappoint all along the way.  I had a recent stay at another property where the sign to the hotel was soooo small you'd miss it if you were driving faster than 10 MPH and then you had to enter the parking lot from a Baymont Suites or something like that.

     

    In defense of the Marriott website, I just checked for a one night stay tonight and found this showing up on the "Choose A Room Rate" page, but nothing about there being no pool. 

     

    Sure hope you are able to get some return on your vacation with some extra points or some other type good customer service.

     

    Marriott Vacation Club Pulse, South Beach

    1410 Ocean Dr.  Miami Beach, FL 33139 USA

     

    Choose a Room Rate

    Marriott Rewards® members get Free Wi-Fi + mobile check-in + our lowest member rates all the time. See Details.
    • Renovation Information – Extensive lobby and roof terrace renovations in progress through February 2017. Lobby, roof terrace and elevator access may be limited and construction noise is expected.

     

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Marriott Vacation Club Pulse, South Beach
    curiousone Platinum
    Currently Being Moderated

    No help now, but the MVCI web site has a pop-up window about the renovations when you look at the South Beach Pulse. The MVC Ft. Lauderdale is a high rise on top of 2 stories of commercial. Poor signage makes it very difficult to find the first time around.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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