I was reserved into then removed from a Concierge level room at the Charleston SC full service Marriott a few days back.
Here's part of the response that I got directly from the hotel (added emphasis is mine): (I have yet to hear from
Customer Care at Marriott.com.
"At Marriott hotels (system wide), only guests paying a premium concierge room rate are guaranteed to have a room on the concierge floor itself. Therefore paying a reduced rate does factor into whether or not you would be assigned to that floor. Platinum and Gold guests are guaranteed access to the concierge lounge regardless of their assigned room. We do value our elite Marriott reward members and make every attempt to upgrade them as a courtesy whenever possible. Unfortunately, at this hotel we often do not have enough concierge rooms to accomplish this for everyone as much as we would like."
I have asked them how many guests pay full concierge rate on a given day, as compared to upgraders. My airline experience is that most of business and first class domestically are folks who have upgraded. I would assume it's the same in hotels.
Still not satisfied, I will eventually get to the real answer, and once again stay clear of this hotel.
Must be a hard time for the hotel since I have yet to get an answer from the Charleston Marriott. I will keep trying.
-- Edited by SteppingStones at 02/25/2010 6:20 PM PST
Wow! Directly from the no-name hotel in shocking yellow to stay clear of @ 170 Lockwood Boulevard Charleston SC? A month ago, a traveler on TripAdvisor said, "This place is a DUMP!"
SteppingStones -- I'm attending a conference in Charleston early May being held of all places at the Charleston Marriott with a special rate of $99/night. HOWEVER, based on your experience, I'm paying the government rate of 142 and staying at the Renaissance. I'll pay the 12/day parking out of pocket, and suffer through the 5 min/1.93 mile drive every morning to the Marriott. Had you not said anything, I'd have stayed at the Marriott and likely would have been disappointed also. A couple of posts on Tripadvisor that I read, talked about excess condensation in the room and a musky odor.