I recently posted about the Charleston Marriott and the room switch they made in the period between the time that I made the reservation and the time I checked in.
In speaking with the front desk manager today at checkout he commented that it was the rate I was paying that sealed the change, not carpets being cleaned or occupancy, or the phase of the moon, all of which were explanations the day before.
I hate to think that not paying full (rack) rate is a factor in room assignments, but at this hotel it is apparently the case. I find this a little shabby on the part of this hotel, and hope that this is not a system-wide policy.
Making Platinum Premier is hard enough, even at reduced rates. When I worked for the government I was never offered a lesser room or had my room changed as a result of paying the government rate.
Full rate was 30 dollars more than my reduced one--$139 and $109 were the rates. I would be interested to know what the average REVpar was for the night, and which rooms were allocated to full payers.
I will never go to the Charleston Marriott again, and had they had a comment card in the room or at the front desk I would have filled one out for them to mull over. I will write customer care expressing my concerns and hope to get a GSS from this stay.
+1 Jerry, who needs the aggravation?
Stepping - I hope your next Marriott experience more than makes up for Charleston Marriott. The Marriott promise is to make sure that every guest leaves relaxed, revived and re-energized and Charleston Marriott failed. Make sure to write firstname.lastname@example.org asap. The sooner you write the quicker the refund.