14 Replies Latest reply: Nov 15, 2016 10:58 AM by carat RSS

Free night cert covers taxes or not?

7 Gold 1 Reviews
Currently Being Moderated

Trying to use my free night cert at Fairfield Inn & Suites Nashville at Opryland and it seems somewhat contradictory on whether or not taxes are covered:

Screen Shot 2016-11-12 at 12.19.48 PM.png

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Free night cert covers taxes or not?
    guidedog613 Platinum 6 Reviews
    Currently Being Moderated

    I've never had to pay taxes but sometimes a fee. In Amman during our stay there was a small fee attached which was a fundraiser for the local children's hospital but there was also an opt out option. If you open a sub window by clicking on Total taxes and fees you may find an explanation....may be a fee of some sort.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Free night cert covers taxes or not?
      7 Gold 1 Reviews
      Currently Being Moderated

      I tried that and it just said "Estimated government taxes and fees"

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Free night cert covers taxes or not?
        guidedog613 Platinum 6 Reviews
        Currently Being Moderated

        Would it be some kind of tourist fee? Hopefully a local or somebody that has stayed in that area will pipe in. I have not stayed in the area so am at a loss.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Free night cert covers taxes or not?
          7 Gold 1 Reviews
          Currently Being Moderated

          I don't know. It's only $2.50 so I'm not all that worried about it. I was just curious and I guess I'll find out when I'm there.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Free night cert covers taxes or not?
    erc Platinum
    Currently Being Moderated

    I've had five or six of these 'tax' type charges on points stays. Two, which were over $15, I spoke to the front desk and had it quickly removed without any discussion (now, if it was truly a tax, would they have eaten it, without saying anything to at least get "good customer service points"?).  The other three were less than $1, so I didn't mess with it, for both saving of time/energy and wanting to avoid any possible 'stink-eye' service for the rest of my stay.

     

    It is becoming more of an issue apparently, here's a link at Starwood asking the same thing;

    Conflicting Information [taxes charged on award stays] - FlyerTalk Forums

     

    no doubt, one more thing we lodgers will have to diligently keep an eye on since it's a real thin line between taxes and fees and out right flow to the bottom line. It will be interesting to hear others experiences. Hopefully we're not entering into the infamous Ticketmaster processing or convenience fee territory.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Free night cert covers taxes or not?
      jerryl Platinum 2 Reviews
      Currently Being Moderated

      I Usually don't have a fee or do ax attached other than in a resort

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Free night cert covers taxes or not?
    AndrewT Community Manager Marriott Associate Member
    Currently Being Moderated

    Hi all,

     

    Please see the below from the Rewards Terms & Conditions for clarification. Thanks!

     

    Your Rewards Redemption stay will include a single or double standard room at a participating Marriott hotel or Ritz-Carlton hotel, including the cost of your hotel room, room tax/service charge, and extra-person charges, if any. All other hotel charges, including resort fees and Ritz-Carlton Club level charges, are the responsibility of the Rewards Program Members and are not included in the stay.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Free night cert covers taxes or not?
      erc Platinum
      Currently Being Moderated

      AndrewT

       

      First off, thanks for checking in on the weekend. Second, I'd be willing to bet that all participants in this thread  know the T & C's of this issue, but again, thanks for digging it up.

       

      Now, it comes down to like Bubba Clinton used to say, "what the meaning of is, is".

       

      Participating hotel - apparently in some cases participating means whether or not trying to suck us into paying taxes.

       

      Being right is overrated - and we (yourself included) are right - properties are not supposed to charge taxes - period.

      I truly believe some push the envelope to see what and how much they can get away with. Another sign of property by property interpretation of Marriott standards.

       

      Here's a copy of my Long Beach Renaissance bill:

       

      Guest Information

      • Reservation for our main man erc

       

      This reservation has e-certificate(s).

      Your Reward Certificates will be sent to your hotel.

      Summary of Charges

        Hotel Reward:  2 Nights, Category 6 Hotel160,000
        Total points for stay:  60,000
        Summary of Room Charges  Cost per night per room (USD)
      Friday, January 20, 2017 - Sunday, January 22, 2017 (2 nights , Marriott Rewards Redemption, eCertificate required prior to check in )  Marriott Rewards points
      (see Reward Description)
      Estimated government taxes and fees  .98
      Total for stay (per room)1.96

       

      Now, is the 98 cents a tax or a fee? Will the customer ask? Will the customer argue? At what price will the customer accept before fighting the good fight?

       

      Again, thanks for killing your Saturday with this stuff - but this nickel and diming (remember some of my invoices which I mentioned above were $15 per day)gets old over time. This is just an FYI to you, to make you an even better moderator, because I appreciate your efforts - policy is only as good as implemented at the property level (and often it's not).

       

      Ok - back to college football.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Free night cert covers taxes or not?
        painedplatinum Platinum 2 Reviews
        Currently Being Moderated

        I doubt these amounts are tax. Most likely a fee that the hotel is trying to stick in the customers eye.  If it was a tax, they could easily spell it out. For example....

         

        Many years ago, if you went to a casino in Atlantic City, you paid for parking, but could get it comped by the specific casino you attended. After a few years, the city wanted something like $5 per car for all parked vehicles. The casinos either decided as a whole not to eat that charge or were not allowed to eat it. Parking at an AC casino was now $5 for all customers. There were HUGE signs every where telling the parker the straight scoop.

         

        Fees....of the resort variety, or the new secret almost, but not quite a resort, fee are practically always some form of a simple cash grab. The worst kind of extortion going.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Free night cert covers taxes or not?
    7 Gold 1 Reviews
    Currently Being Moderated

    That's kind of what I'm wondering. The pay rate shows $156 + 26.29 in "Estimated government taxes and fees".

     

    So the certs is obviously covering the bulk of whatever that is. It's awfully coincidental to me that it's 25,000pts and $2.50 in fees for a redemption night. Almost as if they are charging some $.0001/pt redemption fee or something.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Free night cert covers taxes or not?
    seatexan Platinum
    Currently Being Moderated

    I have a charge too on one of my reservations... 2.48 euro... which I thought was really odd! from the Paris Marriott Rive Gauche Hotel & Conference Center.  It's one night.  I will ask them what it is. It's not that much, but I will question it.

     

    The JW in London that I booked a 5 nights stay at doesn't have this mystery fee, nor does the Threadneedles (one night stay).

     

    Used points for all these reservations... Thanks France!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Free night cert covers taxes or not?
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Hi all, here to shed some additional light.  The $2.50 this property has charged is the "flat" city tax fee that will be reversed at checkout.  7, if you this charge has not been reversed, please let me know and we can take a deeper look into this for you. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Free night cert covers taxes or not?
      erc Platinum
      Currently Being Moderated

      bump-on-arm.jpg

      carat

      I have a bump on my arm, can you ask the Appropriate Team and tell me what it is?

      Just kidding - great work (although I hope, we don't have you tracking down everyone of these non-charge charges).

      You're too valuable to be digging in the weeds all the time.

      (he says, as he reminds her of the United/Marriott Reciprocal Perk announcement in the future )

      Thank you for all of your diligent follow up

      Keep on keepin' on

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Free night cert covers taxes or not?
        carat Community Manager Marriott Associate Silver
        Currently Being Moderated

        Looks like you're in the wrong forum for that question!! Hehe!! 


        Not to worry, already taking a look into the United Perk... I'll circle back with what I'm able to find out. 

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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