19 Replies Latest reply: Oct 5, 2016 9:18 AM by carat RSS

Birthday Night Credit

rle Gold
Currently Being Moderated

Hello,

 

Has anyone else had issues getting their birthday night credit?  I received an email on my birthday two weeks ago that I was being rewarded 1 elite night credit, which was a lovely birthday surprise.  The email asked me to confirm my account and identity and took me to MR's page where it congratulated me and told me I would see my night credited to my account in 48 hours.  However, one email and one phone call resulting in a "work request" later and I still do not see my birthday night credit added.  I even attempted to click through the email process a couple times again and I keep getting the error message that I have already claimed my birthday elite night credit. 

 

Can any of the MR moderators help?

 

Thanks!

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Birthday Night Credit
    lindseyh Community Manager Marriott Associate Member
    Currently Being Moderated

    Just sent you a DM about this, RLE

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Birthday Night Credit
      rle Gold
      Currently Being Moderated

      Thank you, lindseyh

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Birthday Night Credit
        retiredbkr Platinum
        Currently Being Moderated

        I have suffered the same fate.  Not the first time this has happened.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Birthday Night Credit
          carat Community Manager Marriott Associate Silver
          Currently Being Moderated

          So sorry to hear this retiredbkr!  I have reached out via direct message to provide support. 

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Birthday Night Credit
            retiredbkr Platinum
            Currently Being Moderated

            Rewards # - 666-711-627

            DOB - Sep. 04/44

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Birthday Night Credit
    cjmarriott Silver 1 Reviews
    Currently Being Moderated

    How did you get a birthday night credit?  I've never gotten one of those.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Birthday Night Credit
      AndrewT Community Manager Marriott Associate Member
      Currently Being Moderated

      Make sure your birthday is listed in your account and that you are subscribed to all Marriott emails, which you can adjust in your email prefferences: https://www.marriott.com/rewards/myAccount/editEmailPreferences.mi.

       

      If you have all of this covered already and you have still not received your Birthday Elite night credit, please send me a direct message with your Rewards number so that we may address this.

       

      Thanks!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Birthday Night Credit
        cjmarriott Silver 1 Reviews
        Currently Being Moderated

        Perfect!  I just updated it.  I am seeing lots of benefits by simply visiting the Marriott Rewards Insider site daily!  Why oh why didn't I actively participate in this community before now?

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Birthday Night Credit
          AndrewT Community Manager Marriott Associate Member
          Currently Being Moderated

          Better late than never!

           

          Glad to hear you're enjoying the community.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Birthday Night Credit
            cjmarriott Silver 1 Reviews
            Currently Being Moderated

            What category is the room?

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: Birthday Night Credit
              coupons Gold
              Currently Being Moderated

              the credit you receive is an elite night not a night's stay at a property; for many people, this additional elite night helps them reach their gold or platinum stauts; I am one night short and the b-day elite night will give me my gold status; hoep this clarifies the issue

               

              this topic has been thoroughly discussed under this quetion

              Did you get a free Elite night on your birthday?

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Birthday Night Credit
    coupons Gold
    Currently Being Moderated

    This topic is covered thoroughly under the following question.  I stared this in 2015; I noticed that carat has repsonded to you already

    Did you get a free Elite night on your birthday?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Birthday Night Credit
    rle Gold
    Currently Being Moderated

    I called Marriott about this because I never received my birthday elite night credit (still have not) and they put in a "work order" and told me to wait about 3 business days. 

    I then posted in this forum a question about this and was told that there are computer issues with Marriott right now and that they are compiling a list of all the MR members who did not receive their birthday night credits to add them later.  However, that was a week ago and it has now been 3 weeks since I "accepted" the birthday night elite credit; I still have not seen it added to my account. 

    Did anyone who received this email this year actually get their night credited to their account?

    Do any of the Marriott moderators have some update on this?  deannad? lindseyh?  Anyone else?

    Thanks.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Birthday Night Credit
      coupons Gold
      Currently Being Moderated

      Just to clarify I am the original poster of this question under the heading did you get an elite nite for your b-day; this is an offshoot of the question;I have always gotten my nite except for this year; I had called them about something else and found out that I did not get it and I too am still waiting

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Birthday Night Credit
      bjs1 Platinum 1 Reviews
      Currently Being Moderated

      It has been a six week wait for me, and no response to my last email I sent to customer service.  Minor issue, but still disappointing Marriott has not gotten this resolved.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Birthday Night Credit
        carat Community Manager Marriott Associate Silver
        Currently Being Moderated

        So sorry for the frustrations, bjs1!  This system update does take a while to complete, but we assure you this credit will be added to your account as soon as possible.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Birthday Night Credit
      carat Community Manager Marriott Associate Silver
      Currently Being Moderated

      Every year around this time, the system that awards the credit goes through an update and we understand that the length of time required for it to be completed is an inconvenience.  We have reached out to the team for any news about when this will be completed and they were not able to give us a time frame.  As soon as we've heard the system is working as it should, we will be sure to let you know when you can expect this credit listed in your account. 

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Birthday Night Credit
    tibiszabo Member
    Currently Being Moderated

    I'm missing my birthday elite night as well. Could anyone help?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Birthday Night Credit
      carat Community Manager Marriott Associate Silver
      Currently Being Moderated

      Sure can, tibiszabo! Would you mind sending me a direct message with your Rewards number and the month and date of your birthday? We'll add you to our list.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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