48 Replies Latest reply: Nov 19, 2016 6:24 PM by rlswider RSS

Does anyone actually like staying at AC Hotels?

chris0311 Platinum
Currently Being Moderated

I thought of this thread after seeing so many negative comments from insiders about the SPG Aloft properties. I've never stayed at Aloft but I well heed the warnings.

 

Last January I stayed at two AC Hotels in Spain and I absolutely hated it. It was the most Spartan accommodations I've experienced since the Marine Corp's boot camp. Cold, unfeeling, bland with miserable employees. Needless to say I was overjoyed when I reached Barcelona and stayed at the Hotel Arts Ritz Carlton  (which I highly recommend). I'm interested in hearing about your experiences with AC Hotels. Was I just being too picky or did my experience mirror yours?

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Location Brand Hotel
Spain
Florence, Florence, Italy AC Hotels by Marriott AC Hotel Firenze
  • Re: Does anyone actually like staying at AC Hotels?
    7 Gold 1 Reviews
    Currently Being Moderated

    I find that they can vary greatly. Most were just middle of the road and nothing special, but one or two were pretty nice and conversely one was pretty bad.

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  • Re: Does anyone actually like staying at AC Hotels?
    moosemeat1 Platinum
    Currently Being Moderated

    Stayed at a AC hotel in Italy in June and it was the worst experience I ever had

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  • Re: Does anyone actually like staying at AC Hotels?
    monisame Platinum
    Currently Being Moderated

    Tried some properties in Spain in Italy. I did not like then at all. Now they are opening some hotels in the States and in South America. Let´s see if outside Europe they can improve and surprise us. This chain does not offer upgrades or breakfast. Not good for elites

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  • Re: Does anyone actually like staying at AC Hotels?
    mycatdixie Gold
    Currently Being Moderated

    I stayed at the AC hotel near the train station in Barcelona.  I would only recommend it because it was convenient.  The breakfast wasn't included, but actually was very good. However, the bathrooms were so dark, you could barely see to brush your hair. Putting on makeup was a joke! I don't even want to know  how I looked.

     

    I also stayed at the AC hotel near Retiro park in Madrid. It is part of the Autograph Collection and was extremely nice. We did receive a complimentary continental breakfast at that location.

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  • Re: Does anyone actually like staying at AC Hotels?
    pluto77 Alumni Steward Platinum 25 Reviews
    Currently Being Moderated

    Well, first, great question and before I forget, thanks for weighing in on the Hotel Arts RC Barcelona, as I am seriously considering it for Fall 2017. It looks fantastic and continued praises serve to retain my focus.  As to AC hotels, I do appreciate everyone's feedback regarding the Spanish properties, as I will likely be relying on them heavily next fall.  As far as my own experience with AC properties, I have had - exactly one. It was at the AC Firenze last month, and I found my stay to be quite favorable.  The front desk was friendly and service oriented.  They advised me on dining and taxi/transportation, offered to make reservations and acknowledged my MR status, as well as apologized for not being able to upgrade me, due to high occupancy (I did not ask). Additionally, when I emailed them in advance regarding any breakfast bennies, their response was timely. I was able to get a really great rate which included breakfast, so the lack of complimentary breakfast benefit was easily overlooked.  I will say that the breakfast buffet was average and the breakfast staff was not very service oriented, but it wasn't much of an issue. I got what I needed and was happy with my room rate, so... The room?  I liked the room!  The a/c worked great (the weather was hot), the decor was smart and modern, wood floors, comfortable bed, in room safe, mini fridge, Internet worked great, the bathroom and toiletries were awesome!  Gorgeous tile, modern, glass sink and counter, great bathtub, toilet, bidet... No complaints at all.  I also used the exercise room, which was good. They granted me a late check out, though limited (1pm) due to occupancy, but took care of me in the lobby, while I continued to utilize their internet. I recommend this hotel.

     

    I'm disappointed to hear that the Spanish properties aren't measuring up.... The motto of AC properties is supposed to be to imbue to it's guests, "The heart of Spain, the soul of Europe, with a global mindset."

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    Location Brand Hotel
    Florence, Florence, Italy AC Hotels by Marriott AC Hotel Firenze
  • Re: Does anyone actually like staying at AC Hotels?
    painedplatinum Platinum 2 Reviews
    Currently Being Moderated

    Seville, Spain.... AC Sevilla Forum was not very good. It was the darkest hotel in which we've ever stayed. I almost thought there was a power shortage. It felt spooky and almost unsafe in the hallways at night. The room was clean.

     

    National Harbor, MD.... The room was similar, all wood. Spartan is a great way to describe the rest. The lobby and common areas were great. They gave me a $10 meal credit for breakfast. I had cereal, yogurt and coffee.

     

    From these two stays, I'd be pressed to stay in an AC Hotel when other choices are available.

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  • Re: Does anyone actually like staying at AC Hotels?
    peymanagement Platinum
    Currently Being Moderated

    And they do not give you your points.

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  • Re: Does anyone actually like staying at AC Hotels?
    mustanggt Platinum
    Currently Being Moderated

    I just completed a stay at the AC Hotel North in Medford, MA.  It opened earlier this year and I thought it was very nice.  They describe it as modern with a European flare.  The hotel was nicely appointed.  The breakfast buffet ($14, but Platinums get a $10 credit) had a nice selection of pastries, fresh fruit, individual quiches, oatmeal, antipasto and other items.  The staff was friendly and very efficient.  The ownership group of this property just opened another AC Hotel this past weekend in Cambridge, MA which I intend to check out this fall.  Overall I enjoyed my stay and would definitely visit that hotel again if I have a chance

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  • Re: Does anyone actually like staying at AC Hotels?
    jerryl Platinum 2 Reviews
    Currently Being Moderated

    I stayed at one in Madrid near the park and it was fine

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  • Re: Does anyone actually like staying at AC Hotels?
    ssindc Platinum 42 Reviews
    Currently Being Moderated

    We had a perfectly satisfactory experience at the AC in Florence:

    Florence Italy AC

    Based on that experience, I would give AC another try.....

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  • Re: Does anyone actually like staying at AC Hotels?
    lobbster Platinum
    Currently Being Moderated

    We stayed at the AC Barcelona Forum a couple of years ago and I really liked it - no free breakfast but  we were upgraded to a great suite. Decor was modern, wood floors, the bathroom was great and it had the best blackout curtains I've ever seen. Hopefully some of the others live up to this standard

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  • Re: Does anyone actually like staying at AC Hotels?
    jm1991 Gold 3 Reviews
    Currently Being Moderated

    ill try the one they are opening here in San Jose soon. Unless the price is lower and parking included, i think the Marriott would be a much better choice.

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  • Re: Does anyone actually like staying at AC Hotels?
    deannad Community Manager Marriott Associate Member
    Currently Being Moderated

    I stayed at the AC Miami last month. Although there was some water damage on the ceiling in my room, the room had everything I needed including a desk which I took advantage of since it was a business trip! The rooftop pool was really nice at this hotel, and the proximity to the beach was very convenient. There was some construction going on outside, but the noise was only present during the midday hours so it did not affect early morning sleep. It was the first AC hotel I've stayed in, and the staff was very helpful and accommodating. Overall I had a pleasant experience.

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  • Re: Does anyone actually like staying at AC Hotels?
    dfioc63 Platinum
    Currently Being Moderated

    We'll be staying at AC Hotel Recoletos and AC Santo Mauro Autograph Collection in Madrid later this month.  Looking forward to it.

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  • Re: Does anyone actually like staying at AC Hotels?
    pluto77 Alumni Steward Platinum 25 Reviews
    Currently Being Moderated

    He Chris, sorry I'm a little slooowww... Were you/are you a Marine?  Just noticed the 0311 in your moniker as well as your ref to boot camp and that you're living in the middle-east.  I was once a 4063/4066 (now defunct).

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    • Re: Does anyone actually like staying at AC Hotels?
      chris0311 Platinum
      Currently Being Moderated

      Yes I am/was a Marine. Nationwide pointed out the 0311 to me as well. That was purely a coincidence. My birthday is March 11th. I was a keyboard warrior (0651) not a hard charging grunt. What was a 4063/4066?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Does anyone actually like staying at AC Hotels?
        pluto77 Alumni Steward Platinum 25 Reviews
        Currently Being Moderated

        I guess you could say I was a keyboard warrior too then.  4063 Cobol programmer.  4066 EDX Cobol/EDL programmer.  At some point, the oc field went away.  I have no idea what happened to it or how it was replaced (outsourced or merged with another military occupational field?)  Anyway, I'll be in Quantico next month, and looking forward to it.

         

        Semper Fi.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Does anyone actually like staying at AC Hotels?
          ssindc Platinum 42 Reviews
          Currently Being Moderated

          Ah, Quantico (yes, off topic), but there's some nice, varied hiking nearby in Prince William Forest Park, and you might get some early fall foliage (but, alas, it's a bit early).....

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  • Re: Does anyone actually like staying at AC Hotels?
    worldtraveller29 Platinum
    Currently Being Moderated

    Hi there

     

    Never stayed at any AC hotel before but maybe during New Years Eve at the AC Hotel Rio de Janeiro Porto Maravilha.

     

    Here is the list of the newly Platinum member benefits from managment mailed by email. Pretty good in my opinion. The only problem is the hotel is not in a safe area and a bit far from the major areas but Uber and taxis are cheap in brazil. I currently life in Sao Paulo and you need always to watch out in Brazil.

     

    As a Platinum Member of our Marriott Rewards program, you will be entitled to the following while staying with us:

    • Best Room in the House:  We block the best room available in the house for you
    • Bed type and Room Type Guaranteed
    • Complimentary Breakfast Buffet
    • Welcome Cocktail no AC Bar
    • 1,000 Extra Bonus Points for choosing our property to stay (once per stay)
    • Complimentary Enhanced Internet
    • Complimentary Late Checkout Guaranteed until 4:00pm
    • Farewell Gift
    • Bonus of 50% more on Rewards Based Points earned at the property

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    • Re: Does anyone actually like staying at AC Hotels?
      chris0311 Platinum
      Currently Being Moderated

      Excellent comment and I will have to remember to pick your brain about life in Brazil. My friends and I plan to visit in February! Luckily Emirates has a direct flight from DXB to Sao Paulo

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Does anyone actually like staying at AC Hotels?
        worldtraveller29 Platinum
        Currently Being Moderated

        yes truth. You should stay in Sao Paulo at the Renaissance or any hotel near Jardins or Paulista Avenue. Quite safe during the day to go out and discover a bit the city. Also the Renaissance here is pretty good. Stayed there before and they treat Platinum members very well.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Does anyone actually like staying at AC Hotels?
          chris0311 Platinum
          Currently Being Moderated

          I did a quick scan and there are some nice properties there. I am most interested in the JW Marriott in Rio. This might be one of those "rent a villa" situations though. We are super excited to experience Carnival in Brazil!!

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          • Re: Does anyone actually like staying at AC Hotels?
            worldtraveller29 Platinum
            Currently Being Moderated

            Yes there are really some nice properties here but J.W. Marriott is more like a Marriott. Don't expect the same level as J.W. in Asia or USA. It was a former office building converted for many years in a Marriott and after became J.W.!  But for a few nights good. Location is amazing. Beach is in front of the hotel and very nice to walk.

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Does anyone actually like staying at AC Hotels?
            monisame Platinum
            Currently Being Moderated

            You will love it. JW Marriott in Rio is a very nice property with a increible views. The staff is superb, specially the one who atends the CL. Be ready to try Caipiriha. Brazil's national cocktail. made with cachaca sugar and lime. Enjoy

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Does anyone actually like staying at AC Hotels?
    homoviator Platinum
    Currently Being Moderated

    It's a bit hard to compare AC hotels to the Ritz. They are on totally different levels.  Personally, I love the AC hotels.  Probably because I stayed there before they became Marriott properties.  They have a clean, utilitarian design. Clearly, their style doesn't appeal to all and if you don't like one in Spain, chances are, you won't like any of them.  But if you do, they are good, inexpensive go-to hotels (at least in Spain). My experience at the AC Carlton in Madrid has always been great, mostly because of the great service from the front desk, professional and familial--they remember me from one year to the next. I'm willing to walk a bit farther just to be there.

     

    What would be the most amazing thing, however, is if the breakfasts were free for gold and platinum. I love their breakfasts and even if I pay out of pocket, they are worth every penny.  I can spend hours reading my newspaper there, drinking coffee and fresh squeezed orange juice. total bliss. 

     

    But if the darkness isn't for you, no matter how good the OJ is, it probably won't work for you. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Does anyone actually like staying at AC Hotels?
      monisame Platinum
      Currently Being Moderated

      I stayed in a few ones this year in Italy. One located in Firenze and the other stay was in Pisa. Not bad. But also being a platinum member they do not offer me free breakfast nor upgrades.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Does anyone actually like staying at AC Hotels?
    homoviator Platinum
    Currently Being Moderated

    watch out for this AC "trick".  Many ACs have good locations, but there are a lot that are outside the main downtown areas of the cities.  Pamplona and A Coruña come to mind.  I only AC if I can walk to all of the places I want do go in the downtown area.  AC Vigo is perhaps one of the most underused hotels that is across the street from the port of Vigo.  I've had an amazing view of the port every time I've gone.  It is perhaps my favorite AC hotel in all of Spain.

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    • Re: Does anyone actually like staying at AC Hotels?
      mav Platinum
      Currently Being Moderated

        I stayed at the AC Powerscourt in Dublin, Ireland this past July and loved evry second of it!  Got a fantastic room upgrade and the breakfast buffet I received every morning complimentary for being Platinum was amazing.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Does anyone actually like staying at AC Hotels?
        monisame Platinum
        Currently Being Moderated

        Really!!!  breakfast in AC !!! I did not get that in Italy. I have to pay for that and I am  Platinun.  I asked an upgrade and breakftast but they told me that they do not offer the bennefit. Perhpas rules have changed. My stays were this past august.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Does anyone actually like staying at AC Hotels?
          7 Gold 1 Reviews
          Currently Being Moderated

          I booked a Gov rate w/breakfast. I've only gotten a free breakfast as a Plat at one AC (Badajoz) out of a half-dozen or so that I've stayed at. I've come to expect that I won't get any and so I just make sure to pick a rate that has it if I plan to stay at one.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Does anyone actually like staying at AC Hotels?
          mycatdixie Gold
          Currently Being Moderated

          There is only a free breakfast at the AC Autograph Collection hotels. I received that in Madrid at the Retiro location. In Barcelona at the Sants  location, there is no free breakfast .  I booked a room with breakfast rate that was very reasonable .  The buffet  is very nice there and the train station is about a 3 minute walk.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Does anyone actually like staying at AC Hotels?
    chobbits Platinum
    Currently Being Moderated

    Im at an AC this week, in Barcelona (Victoria Suites). Couldn't get into my usual Rennaisance for anything less than 400 Euros !

     

    AC's are normally okay :-)

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    • Re: Does anyone actually like staying at AC Hotels?
      7 Gold 1 Reviews
      Currently Being Moderated

      I'm at the AC Sants in Barcelona. Definitely one of the better ones I have stayed in. Easy to get to by train from the airport. Upgraded to a Junior Suite. And, the breakfast is pretty good (especially the chorizo and croissants).

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Does anyone actually like staying at AC Hotels?
    Snail5930 Gold
    Currently Being Moderated

    Last spring I was 4 days in AC Hotel Valencia. The hotel was good, located in a very nice place. The room was also OK but was small.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Does anyone actually like staying at AC Hotels?
    pluto77 Alumni Steward Platinum 25 Reviews
    Currently Being Moderated

    If this might help provide clarity to some rewards members, the AC brand is not the same as the Autograph Collection brand.  While AC properties don't provide complimentary breakfast to gold/plat members (at least not in the T&C's, though some may break from the terms and generously offer some discount variation), Autograph Collection properties do offer complimentary breakfast to the member and one guest.

     

    The Powerscourt property in Dublin is not an AC property.  It is an Autograph Collection property, hence complimentary breakfast.

     

    The Retiro property in Madrid is an Autograph Collection property, where as the Sants property in Barcelona is not.  It is an AC property.

     

    Autograph Collection = free breakfast for plat/gold member + one guest

    Auto Coll.png

     

    AC Hotels = no free breakfast per T&C's

    AC.png

     

    Marriott Rewards® Terms and Conditions

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Does anyone actually like staying at AC Hotels?
      erc Platinum
      Currently Being Moderated

      http://www.bizjournals.com/washington/blog/top-shelf/2015/03/can-marriott-lure-millennials-to-national-harbor.html


      Here's a look at AC Hotels - US style. The first in the DC area is going out at National Harbor (where the Gaylord is). I like the line, "The guest rooms don't have dressers or closets, because apparently millennials don't want to hang up their clothes."

       

      The second Washington DC, AC Hotel is opening on 19th St.   Come one, come all

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      • Re: Does anyone actually like staying at AC Hotels?
        bejacob Platinum 38 Reviews
        Currently Being Moderated

        I tried the AC in Cincinnati. It was fine for a one night stay. If this is what the US versions of AC properties are like, it's not a brand I need to consider.

         

        AC Hotel Cincinnati North/West Chester now open

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        • Re: Does anyone actually like staying at AC Hotels?
          mustanggt Platinum
          Currently Being Moderated

          There are two new AC's that opened in the Boston area this year, both of which I stayed at.  They are best described as "modern European".  I enjoyed both properties.  They do not offer free breakfast, although they do give you one $10 coupon to be used toward breakfast.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Does anyone actually like staying at AC Hotels?
          nationwide Platinum
          Currently Being Moderated

          bejacob, your report on the AC visit in Cincinnati earlier in the year was great!  I had missed it earlier, so I appreciate you sharing the link here.  Makes me want to give them a try

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Does anyone actually like staying at AC Hotels?
            bejacob Platinum 38 Reviews
            Currently Being Moderated

            I've got my AC badge, so I'm good.

             

            Will I try an AC property again? Maybe.

            Quite honestly, based on my limited experience with the brand, I'd choose CY over AC, and that's saying something.

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Does anyone actually like staying at AC Hotels?
        pluto77 Alumni Steward Platinum 25 Reviews
        Currently Being Moderated

        Looks like there are 17 US properties, with 8 more on the way in the first half of next year.  I will plan on trying the one in Irvine.  And ah, haha!  It's a cat. 5.  Look at dat.

         

        The AC in Florence had a long desk, and I want to say it had a small closet (pretty sure) and a large shelf above the space where the safe was.  Again, the bathroom was as good, if not better than a Marriott and some Renaissances.  In Spain and Italy, you sure can't beat the price.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Does anyone actually like staying at AC Hotels?
        painedplatinum Platinum 2 Reviews
        Currently Being Moderated

        erc, I just stayed at the Gaylord and the AC a few weeks ago. The Gaylord is fancy dancy. the AC is pretty bare bones...Spartan is the term I've seen and that fits.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Does anyone actually like staying at AC Hotels?
    rlswider Platinum 7 Reviews
    Currently Being Moderated

    Yup I really liked playa largo a.c. last night great stay excellent service and great amenities brand new hotel

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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