11 Replies Latest reply: Sep 29, 2016 10:41 AM by iahflyr RSS

Some Certificates Unable to Make Changes Online, WHY?

iahflyr Platinum 26 Reviews
Currently Being Moderated

I had a Global Promotion Certificate (believe that was the name of it) that I used to book a night stay in Portland, Oregon, before flying home from our trip to the coast.  When I view the reservation I find this appearing: 


Please note that changes to this reservation may not be made online. To make changes, call 1-800-399-4229 toll-free in the USA and Canada, or one of our worldwide reservation telephone numbers.


I've used MegaBonus Certificates as well as Visa Certificates and been able to make changes to them online many times. Guess they just want to hear my melodious sound on the phone!!!


Any thoughts on why the difference?

 

 



(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Portland, Oregon, USA Residence Inn By Marriott Residence Inn Portland Airport at Cascade Station
  • Re: Some Certificates Unable to Make Changes Online, WHY?
    seatexan Platinum
    Currently Being Moderated

    I had this happen to me as well for a stay in Houston with my mom and sister.  I called the reservation line as one of my certs was expiring and the lady extended it for me.  I used 2 certs, paid for 1 night -  stayed 3 nights.

     

    For some reason I could not make changes on line.  I didn't need to, but I got the same message.  She changed my summer promotion cert to Global. Maybe it is a new thing with the global one?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Some Certificates Unable to Make Changes Online, WHY?
      iahflyr Platinum 26 Reviews
      Currently Being Moderated

      Each time we've asked to extend a Cert recently they say if it's a MegaBonus no can do and some CS reps will get helpful and make the change to a Global as you mentioned.  We should still be able to make changes to a reservation though in my mind.  Oh wait, you don't want to be in my mind!!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Some Certificates Unable to Make Changes Online, WHY?
        seatexan Platinum
        Currently Being Moderated

        or do I???

         

        My MegaBonus was only a week away from where I really needed it.  So it was a wonderful courtesy extended.  In my case, I can understand not being able to change it on line.  In your case, well I am not sure!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Some Certificates Unable to Make Changes Online, WHY?
          iahflyr Platinum 26 Reviews
          Currently Being Moderated

          Maybe you do!

           

          It's not that I want to change the reservation, but like all good Insiders re-check reservations often and if they had a very good rate might cancel the night using the Cert and re-book paying for it to keep the Cert alive.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Some Certificates Unable to Make Changes Online, WHY?
    painedplatinum Platinum 2 Reviews
    Currently Being Moderated

    My guess is this only applies to people with close Texas ties.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Some Certificates Unable to Make Changes Online, WHY?
      seatexan Platinum
      Currently Being Moderated

        Bingo! 

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Some Certificates Unable to Make Changes Online, WHY?
      erc Platinum
      Currently Being Moderated

      Ok, since no one knew the answer, I'll share some Inside metadata.


      First off, IAHFLYR hasn't worn a tie (from any state) since his 1945 high school graduation.

      Second, The Global Promotion certificate was specifically meant for one of the 30 million Chinese Rewards members that Thom highlighted in Houston.

      Third, the reason it must be done over the phone is because (once again as Thom shared) the equation necessary for the IT wizards at Marriott to enter it into your permanent record must be spoken



      Kay KyserThis may look like some fancy math but it's really trivial stuff. Lets ...   to aid Marriott's voice recognition program (used in 2018 to open our hotel rooms) in identifying any old timers looking for freebies, thus customizing the geezer's Marriott Matrix forcing them to pay through the nose (airline style).



      Come on man, I'm trying to locate Sheratons with free parking;
      Car Hangs From 6th Floor Tulsa Parking Garage - NewsOn6.com - Tulsa ...
      I don't have time for any "thoughts"

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Some Certificates Unable to Make Changes Online, WHY?
    bejacob Platinum 38 Reviews
    Currently Being Moderated

    I had the same issue with the Spring MegaBonus certificate. Something about this cert is different. No issue when using the one from my MR Visa for a reservation a couple weeks later

     

    I've also noticed this on the few reservations I've made by calling the 800 number, I often can't make changes online. I have one made this way booked on points that has the same message. The good news is when I did have to change dates, a short phone call was all it took.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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